Guest Services Ambassador (part-time)

Descripción del puesto:

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL | Guest Services Ambassador (part-time)
Our goal is to provide an enhanced Workplace Experience that meets our client's Property & Facilities Management (P&FM) vision of delivering:

"A workplace that provides an integrated customer experience enabling colleagues to do their best work".

In this role you will be a part of delivering a World Class Workplace experience for our client's colleagues, customers, and guests in a connected workplace which promotes a culture of inclusion and safety. The client's Moments that Matter (MtM) programme provides a focus for creating an environment that enhances productivity, collaboration, and well-being. You'll have the opportunity to create exceptional workplace experiences and drive colleague satisfaction and engagement to make opportunities for everyone to flourish.

Job Summary
The Guest Services Ambassador supports the Reservations Team in coordinating internal meetings and events primarily through digital communication and internal booking systems. This behind-the-scenes role manages meeting scheduling, catering orders, guest registration, AV bookings, labour support requests, and calendar coordination to deliver seamless event experiences. The Ambassador also provides switchboard coverage, answering incoming calls during when required. Operating predominantly through email and system-based workflows with two days per week in the office, this role requires exceptional written communication skills, meticulous attention to detail, and a hospitality-focused mindset to ensure every colleague interaction reflects the client's commitment to an integrated workplace experience.

Key Responsibilities
Event Coordination & Logistics
* Coordinate internal meetings and events through digital booking systems, including scheduling spaces via client software, processing catering orders, arranging AV requirements, and booking labour support for physical set-up.
* Support the delivery of high-profile meetings, catering orders, and guest registration through meticulous coordination across all booking platforms.
* Proactively manage requests and anticipate needs to avoid operational disruption.
* Troubleshoot issues through coordination with the facilities team and service providers.
* Handle all administrative support for meetings and events through email and internal systems.
Communication & Service Delivery
* Respond to all queries via email per established standards and timeframes, ensuring all communication loops are closed with client colleagues.
* Maintain exceptional written communication standards that reflect a hospitality-focused approach.
* Establish rapport and maintain relationships through consistent, professional interactions.
* Report any issues with software tools in a timely manner.
* Ensure all established processes regarding back-ups, records, data, and reporting are followed.
Switchboard Support
* Provide switchboard coverage by answering and handling incoming calls during team breaks, in accordance with established standards.
* Report any equipment issues in a timely manner and conduct regular testing to ensure operations.
* Maintain all records, such as call volumes, and report as required.
Continuous Improvement
* Engage in a culture of continuous improvement and innovation by collecting feedback and participating in the development of best practices and new tools that provide service delivery efficiencies.
* Support collection and submission of Key Experience Indicator (KEI) data as applicable.
* Be part of a multi-skilled team that supports colleagues across the business to ensure client colleagues always receive excellent services and experiences.
* Other duties, as assigned.

Qualifications
Required:
* 1-2 years of experience in meeting coordination, hospitality operations, event administration, or related administrative field.
* Exceptional written communication skills with the ability to deliver professional, clear, and service-oriented correspondence via email, and in person where required.
* Strong attention to detail and accuracy in data entry and system management.
* Ability to multitask and prioritize in a fast-paced digital coordination environment.
* Flexibility and positive attitude in managing shifting daily priorities.
* Professional phone manner for switchboard coverage responsibilities.
* Ability to work with clients at all levels of an organization, including C-suite.
* Track record of initiative, integrity, and good judgment.
* Highly collaborative with strong interpersonal skills.
* Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
* Availability to work in the office two days per week.
Preferred:
* Experience with booking or scheduling systems (Eptura Engage/Condeco or similar platforms).
* Previous experience in corporate workplace services or facilities coordination.
* Fluency in English required.

Location:
On-site -London, GBR

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL