Test Systems Engineer

Description du poste:

Job TitleTest Systems Engineer

About the department:

Platform eXcellence, Test Systems & Customers (XTC) organization provides test system services and support to both the Engineering Community & external customers, on complex cross-division and cross-site projects.
Test & Platform Services (TPS) department, a subpart of XTC, provides functional and technical support for all test systems: Customer Facing Test Systems (CFTS), training system (SKL) and Internal Test Systems (ITS). The TPS teams handle incidents and problems, do the functional and response time monitoring, but also configuration change requests on all Test Systems.

Summary of the role:

In this position, you will be part of the global Test Systems Engineer Team. Based in Bogota, you will have to learn and understand about most of Amadeus application functionalities, and their architecture/dependencies, to perform investigations on any type of functional issue.
Your main goal is to offer the best possible customer experience on Amadeus Systems (various technics like proactive monitoring, problem management, continuous improvement, etc.). In a DevOps spirit, you are capable of coordinating parallel investigations with various experts (DEV, PDA, SRE, BU, etc.), and eventually running direct recovery actions.

In this role you'll:

Technical/Functional Excellence
* Provide functional support and perform first level of investigation for customer functional staff
* Acknowledge, investigate and recover incidents within service level agreements
* Handle external customer's questions concerning Amadeus Products and Solutions
* Proactive Incident Management: Monitoring functional services and products to detect issue, raise alert, and ensure quick service recovery, in synchronization with operational services, so that we meet our SLAs/OLAs
* Monitor response time metrics of main functional services and products to detect performance degradation, raise alert and ensure service recovery, by being in contact with the various subject matter experts (DEV, PDA, SRE, etc.)
* Identify issues, source the necessary information to perform analysis, assess impact and criticality and draw reasonable conclusions.
* Summarize and provide regular status with accurate information during Incident management process.
* Follow-up issues spotted through internal functional monitoring, and trigger actions to ensure usability and stability of the products.
* Problem Management: analyze or coordinate analysis of the root-cause of major issues, liaising with development teams. Ensure long-term resolution, in order to avoid the same issue from re-happening again.
* Responsible for the monitoring of the software quality KPIs (functional usability, but also operational criteria and response time)
* Identify and measure key performance indicators to evaluate system stability and process compliance of various applications.
* Design and develop automated functional test case scripts.
* Ensure proper application monitoring to guarantee the service level agreements on the test systems, in the transition from the legacy infrastructure to the Cloud
* Ensure systems are maintained to agreed standards and all relevant configurations are documented/preserved.
Methodology & Knowledge sharing
* For experienced profiles, coach / mentor less experienced team members on any team's skills or knowledge
* Understand current incident classification and prioritization criteria
* Be familiar with ITIL process
* Project contribution (active participation, consulting)
Communications skills
* Demonstrate excellent written and verbal communications skills, as well as excellent listening skills, both with external and internal customers

About the ideal candidate:​

* Ability to investigate functional issues, using all provided tooling, application logs, understanding of the functional flows and if required, seek for internal or external expertise on the related functional domain.
* Analysis: Provide proper evidences to stakeholders to accelerate incident resolution and recover functional services, but also perform root cause analysis in a second step.
* Requirement Management: Ability to document, analyze, trace, prioritize and agree on requirements and then control change and communicate to relevant stakeholders
Fundamental QA (Quality Assurance) Skills:
* An understanding of software QA methodologies, tools, and processes
* Knowledge of SQL and scripting
* Working experience in software development and software quality assurance, with a solid understanding of QA Testing Environments and Software Development Life Cycles
* Knowledge of and ability to work with various QA / Testing tools and technologies (ex: Azure DevOps, SOAP UI, HP ALM/Octane, JIRA etc.)
* Hands-on experience with Test Automation tool(s): ability to code automated tests using one or more automation tools (ex: Selenium, robot framework)
* Ability to define a test strategy and create Test Plans
* Ability to do the risk assessment and set priorities
* Engineering Diploma or equivalent work experience

What we can offer you:

* Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
* Work hybrid at our Bogota office.
* Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
* Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe.

Application process:

The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!

Working at Amadeus, you will find:

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.