Specialist GBS Account & Sales Ops

Description du poste:

Managing claims and deductions is a critical function within the Order to Cash (O2C) team, as it helps safeguard company revenue through the accurate and timely investigation and resolution of customer short payments. The Claims Analyst plays a key role in handling customer deductions, chargebacks, and pre-claims related to pricing discrepancies, shortages, returns, and other supply chain issues. This role requires close collaboration with internal teams such as Sales, Finance, Account Operations, and Credit to research, validate, and resolve outstanding deductions effectively.

Key Responsibilities:

* Manage the end to end resolution of customer deductions, ensuring compliance with key performance indicators such as average resolution time and AR overdue percentage.

* Collect and analyse supporting documentation (e.g., proof of delivery, customer remittances, chargebacks, vendor guides, and portal data) to validate claims.

* Collaborate with cross-functional teams including Sales, Order Management, Pricing, Credit, and Compliance to resolve disputes and identify root causes.

* Build strong relationships with customers and become proficient in navigating their portals.

* Perform account reconciliations (Credits with deductions)

* Maintain detailed and accurate records of all claims and deductions.

* Monitor deduction trends to identify recurring issues and recommend corrective actions.

Knowledge, Skills and Abilities:

* Good Problem solving and analytical skills

* Ability to pay close attention to detail and high degree of customer orientation

* High level of empathy

* Experience with SAP, Salesforce, Highradious

* Ability to read, write and communicate in English in a business setting (B2/C1)

* Proactive, Self-motivated and self-directed individual

* Logistics & Supply chain knowledge desired

Requisite Education and Experience / Minimum Qualifications:

* Minimum of two years' experience in a support role within Order-to-Cash, Billing, or supply chain departments.

* Strong knowledge in Finance, Accounting, Business Administration, logistics or a related field.

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

* COURAGE: Speak up when you see an opportunity; step up when you see a need..
* OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
* INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
* TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
* INTEGRITY: Play by the rules. Hold yourself and others accountable to our company's standards.
* RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.

- Culture Starts With People, It Starts With You -

By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.

Job Title: Specialist GBS Account & Sales Ops

Brand:

Location: Bogota

TEAM: Finance

State: Dist

Country/Region: CO

Contract Type: Full time

Number: 544958

Date: May 21, 2026