Temporary - Customer Service Nutrition

Description du poste:

Position Snapshot:

* Location: Esplugues de Llobregat

* Type of Contract: Temporary

* Business : Supply Chain

* Type of work: Hybrid

Position Summary

To effectively drive the Perfect Order Cycle Approach to minimize all waste and complexities in the O2C flow for Out of Nutrition Customers (Hospitals, Pharmacies and Nutrition Wholesalers for Infant Nutrition and Nestle Health Science Businesses).

A day in the life…

* Manage and resolve order management exceptions across demand capture, order validation, and fulfilment processes, ensuring compliance with agreed service levels.

* Serve as the main contact for customers regarding order issues, stock shortages, delivery challenges, transportation constraints, and logistics-related exceptions, driving timely resolutions.

* Coordinate and manage returns and refusals, including request processing, root cause analysis, documentation review, customer communication, and corrective actions.

* Provide end-to-end visibility of order status to customers and internal stakeholders, proactively monitoring open orders, managing exceptions, and escalating issues when required.

* Collaborate with cross-functional teams to resolve master data, pricing, billing, and process-related issues, while supporting continuous improvement initiatives and ensuring compliance with quality, safety, and environmental standards.

Are you a fit?

* Preferably 2-3 years of experience in Customer Service, Order Management, or Supply Chain

* University degree in Business Administration, Engineering, Supply Chain, or similar

* Advanced knowledge of Excel and SAP/CRM tools

* Native in Spanish

* Minimum a B2 in English

We offer you

We offer more than just a job. We put people first and inspire you to become the best version of yourself.

* Great benefits including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.

* Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.

* Hybrid working environment with flexible working scheme. Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill!

* Recreation activities such as yoga, Zumba, etc. and a wide range of volunteering activities.

At Nestlé, we are strongly committed to providing equal opportunities for all individuals. We value diversity in age, ethnicity, nationality, sexual orientation, gender identity and expression, sex characteristics, social origin, religion or belief, and disability.

Position Snapshot:

* Location: Esplugues de Llobregat

* Type of Contract: Temporary

* Business : Supply Chain

* Type of work: Hybrid

Position Summary

To effectively drive the Perfect Order Cycle Approach to minimize all waste and complexities in the O2C flow for Out of Nutrition Customers (Hospitals, Pharmacies and Nutrition Wholesalers for Infant Nutrition and Nestle Health Science Businesses).

A day in the life…

* Manage and resolve order management exceptions across demand capture, order validation, and fulfilment processes, ensuring compliance with agreed service levels.

* Serve as the main contact for customers regarding order issues, stock shortages, delivery challenges, transportation constraints, and logistics-related exceptions, driving timely resolutions.

* Coordinate and manage returns and refusals, including request processing, root cause analysis, documentation review, customer communication, and corrective actions.

* Provide end-to-end visibility of order status to customers and internal stakeholders, proactively monitoring open orders, managing exceptions, and escalating issues when required.

* Collaborate with cross-functional teams to resolve master data, pricing, billing, and process-related issues, while supporting continuous improvement initiatives and ensuring compliance with quality, safety, and environmental standards.

Are you a fit?

* Preferably 2-3 years of experience in Customer Service, Order Management, or Supply Chain

* University degree in Business Administration, Engineering, Supply Chain, or similar

* Advanced knowledge of Excel and SAP/CRM tools

* Native in Spanish

* Minimum a B2 in English

We offer you

We offer more than just a job. We put people first and inspire you to become the best version of yourself.

* Great benefits including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.

* Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.

* Hybrid working environment with flexible working scheme. Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill!

* Recreation activities such as yoga, Zumba, etc. and a wide range of volunteering activities.

At Nestlé, we are strongly committed to providing equal opportunities for all individuals. We value diversity in age, ethnicity, nationality, sexual orientation, gender identity and expression, sex characteristics, social origin, religion or belief, and disability.

Esplugues Llobregat, B, ES, 08950

Esplugues Llobregat, B, ES, 08950