Learning and Quality Manager | voco Mumbai Powai Hotel & Convention Centre and Holiday Inn Express Mumbai Powai

Description du poste:

* Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
* Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
* Ensure effective training programs are in place for the following:
* New Employee Orientation
* Train the Trainer
* Customer Service Training
* Technical job specific training (through certification of departmental standards and procedures)
* Supervisory Skills Training
* Management Development
* Fire, Life and Safety Training
* Selling Skills
* Employee retraining
* Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved
* Maintains all hotel training records
* Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
* Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
* Attend departmental training session and critique performance
* Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc
* Assist Department Trainers in preparing and conducting departmental training and assess accordingly
* Prepare and monitor training programs for:
* Management Trainees
* Work Experience
* Hotel School Trainees, etc
* Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
* Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
* Produce monthly training reports for your Manager and the General Manager including:
* Internal Training Programs conducted:
* Who attended
* Number of people attended
* Duration of training
* Who trained
* Cost of delivery (including labor costs)
* Anticipated return on investment and/or training goal
* External training programs attended:
* Who attended
* Number of people attended
* Duration of training
* Who trained
* Cost of delivery (including labor costs)
* Anticipated return on investment and/or training goal
* Liaise with other IHG Training Managers to share experiences and resources
* Liaise with educational institutions conducting hospitality and training courses
* Maintain current information and records of suppliers of training resources and materials
* Delivers briefings of all internal program to executive management and department heads
* Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager
* Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
* Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
* Regularly communicates with staff and maintains good relations
* Works with Superior in the preparation and management of the Department's budget.
* Ensure that processes needed for the Quality Management System (QMS) are established, implemented and maintained.
* Report to top management on the performance of the QMS and any need for improvement.
* Ensure the promotion of awareness of customer requirements throughout the organization.
* Liaise with the external assessment body on all matters relate d to the external accreditation process

Profil requis du candidat:

* Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
* Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
* Ensure effective training programs are in place for the following:
* New Employee Orientation
* Train the Trainer
* Customer Service Training
* Technical job specific training (through certification of departmental standards and procedures)
* Supervisory Skills Training
* Management Development
* Fire, Life and Safety Training
* Selling Skills
* Employee retraining
* Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved
* Maintains all hotel training records
* Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
* Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
* Attend departmental training session and critique performance
* Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc
* Assist Department Trainers in preparing and conducting departmental training and assess accordingly
* Prepare and monitor training programs for:
* Management Trainees
* Work Experience
* Hotel School Trainees, etc
* Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
* Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
* Produce monthly training reports for your Manager and the General Manager including:
* Internal Training Programs conducted:
* Who attended
* Number of people attended
* Duration of training
* Who trained
* Cost of delivery (including labor costs)
* Anticipated return on investment and/or training goal
* External training programs attended:
* Who attended
* Number of people attended
* Duration of training
* Who trained
* Cost of delivery (including labor costs)
* Anticipated return on investment and/or training goal
* Liaise with other IHG Training Managers to share experiences and resources
* Liaise with educational institutions conducting hospitality and training courses
* Maintain current information and records of suppliers of training resources and materials
* Delivers briefings of all internal program to executive management and department heads
* Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager
* Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
* Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
* Regularly communicates with staff and maintains good relations
* Works with Superior in the preparation and management of the Department's budget.
* Ensure that processes needed for the Quality Management System (QMS) are established, implemented and maintained.
* Report to top management on the performance of the QMS and any need for improvement.
* Ensure the promotion of awareness of customer requirements throughout the organization.
* Liaise with the external assessment body on all matters relate d to the external accreditation process