B2C Customer Service Representative - Spanish & Italian Speaking

Description du poste:

Bulgari is one of the most prestigious brands and global players on the luxury market. We design, produce, distribute and sell high-end jewels, watches, perfumes and accessories through a network of over 250 owned stores in the most exclusive shopping areas in the world and selected distributors and more than 10.000 exclusive perfumeries. Bulgari belongs to the LVMH Group (Louis Vuitton Moët Hennessy group), global leader in the luxury sector.
Quality and excellence are the basis of our culture that reflects the same commitment within the working environment to achieve an organisation aimed at the full satisfaction of the customer. Excellence for Bulgari means the perfect balance between top quality products and impeccable services worldwide.
We employ over 170 people in Dublin within our Worldwide Logistic and Supply Chain Centre, we are looking for a: Customer Service Representative B2C - Spanish & Italian Speaking.
Who are you? Profile: Passionate about Customer Experience. Proven success record in a fast paced, constantly evolving sales and support environment. Strong communications skills, including exceptional writing and editing capabilities. Ability to demonstrate a continuous-improvement mindset. Patient and Empathetic. Strong Organisational Skills and ability to work toward agreed department targets: Sales, SLA's and KPI's. Ability to work under pressure and adapt quickly to adverse situations. Collaborative and Team Orientated. Minimum Experience: Sales and Client Relationship experience in luxury or exclusive brand (Retail or e-commerce a distinct advantage). Ability to identify sale opportunities including upselling and cross selling. Customer Service experience in luxury hospitality industry, call center, contact center or IT Support, etc. Salesforce\SAP\MS Suite. Fluent in English, Spanish & Italian We are looking for passionate people who can work as a team. Communication and collaboration is at the heart of our company and we are looking for someone who can excel in this environment. This is a hybrid position working 35 days onsite per quarter at our Dublin office