Sales Administration Specialis - Boutique Roma

Description du poste:

Context & Environment:
In a demanding and constantly evolving environment, we contribute to the smooth running of cash operations and therefore protect CHANEL by ensuring compliance with the flow of money.

Client Relationship and Payment Procedures Management:
At CHANEL, the Sales Administration Specialist role stands out for its strong client-facing component. Beyond administrative duties and safeguarding compliance, this position requires clearly and professionally explaining payment procedures to clients, both in-boutique and remotely, and engaging in effective conversations to resolve any issues. Maintaining a high standard of service while ensuring strict adherence to company policies is one of the key challenges of this hybrid role, which calls for outstanding communication skills, empathy, and a client-centric mindset.

KEY PARTNERS: Boutique operations, accounting team.

IN THIS METIER, WE ARE ENERGIZED BY:
Protecting CHANEL by ensuring cashing compliance related tasks
- Liaising with internal Accounting on the following topics:
- Preparing cash deposits
- Producing daily recap documents
- Checking and filing all cash register documents which require special authorization and archiving (returns, self-certification, Policy on sale, export sales, gifts, etc.)
- Compiling daily accounting figures
- Countersigning register closure documents
- Preparing monthly and daily documents to send to headquarters
- Managing petty cash: tracking expenses, justifying them and sending them to the accounting department
- Ensuring cash register closures
- Participating in call conferences, meetings, training and update activities concerning cash desk/payments/fiscal system topics, and sharing related information with the store team
Contributing to the client experience by supporting payment services:
- Clearly explain payment procedures to clients both in person and remotely, ensuring their understanding and satisfaction
- Completing bank transfer operations:
- Sending the link to the client
- Checking that the transfer has arrived and is assigned to the boutique and notifying the Fashion Advisor
- Checking the conformity between the payment and the reservation
- In case of an unrelated transfer, carrying out research to ensure correct allocation and informing the accounting department
- Engaging in direct conversations with clients to resolve payment-related issues, always maintaining CHANEL's high standards of service and compliance
- Supporting the Fashion Advisors in the most complicated cash register procedures and on all payment topics and procedures in case of need
- Taking charge of MRM call sorting and solutioning for all cases of payment/cash register requests
Contributing to the smooth running of cash operations by material availability:
- Daily reassortment of cash desk positions with needed materials

HOW WE CREATE AN IMPACT:
We contribute to the Financial Health of the company by ensuring cash compliance. We contribute to Client Engagement by facilitating complex cashing operations and supporting the sales team.

Dettagli contrattuali:

* Applicazione del CCNL Terziario Commercio
* Tipologia di contratto: Temporary
* Fascia salariale prevista (RAL): da 27.000 euro, commisurata all'esperienza
* Ticket restaurant