Operational System Specialist (Timesheets)

Description du poste:

Opis firmy Powered locally and aligned globally, Publicis Production EMEA Hub forms the regional backbone of Publicis Production. With over 1.200 talented professionals based in the Czech Republic, Bulgaria, Hungary, Poland, the UK, and Mauritius, we enable smarter, faster, and more connected content delivery for global brands. Our integrated capabilities include post and primary production, versioning, commerce, web development, CRM, and language services. As part of the global Publicis Production network, our mission is to transform production into a true growth driver. By combining tech, data, automation, and AI, we deliver intelligent content at scale. We are proud to power Publicis Groupe's ambition to build the world's best global integrated production offering. Obowiązki Act as the system administrator for the time tracking platform, ensuring system stability, data accuracy, and proper configuration Manage system updates, user access, and dependencies across tools Handle and resolve system-related tickets in a timely manner, proactively identifying issues and implementing solutions Ensure continuous communication with users and stakeholders regarding system-related topics Maintain strong knowledge of timesheet processes and policies, and monitor compliance with time logging and submission requirements Prepare regular and ad hoc analyses for managers and business teams Communicate clearly with managers and business leads regarding issues, gaps, and required actions Provide guidance and support to users, acting as a key point of contact for timesheet-related (primarily technical) topics Collaborate closely with Finance on reporting, data validation, and processes Ensure alignment between systems and financial requirements, supporting interdependencies between tools and processes Manage internal requests through ticketing systems, ensuring accurate and timely processing of corrections and changes Drive process improvements, standardization, and efficiency Kwalifikacje Experience in system administration or working with time tracking / workflow tools Very good English language (both written and verbal) Strong understanding of operational processes and ability to manage system-related tasks Experience in handling tickets or working with internal support/request systems Problem-solving mindset with the ability to identify issues and implement solutions Strong communication skills, with the ability to effectively interact with stakeholders and business teams Ability to explain complex or technical topics in a clear and structured way Experience working cross-functionally High attention to detail and ability to manage multiple tasks simultaneously Proactive approach and willingness to improve existing processes Dodatkowe informacje We offer the following: Opportunity to develop in a stable company with an established position in the market. Extensive range of online training courses in cooperation with reputable market partners. Opportunity to participate in international and local development projects and programmes. International working environment. Attractive package of non-wage benefits (medical care, the Nais benefit platform, life insurance program, recreation allowance, access to the Marcel international training platform, etc.). High working flexibility (we work in a hybrid model, with predominance of home office). Work Your World - opportunity to work from any place in the world for 6 weeks a year and access to the Home Swap Home internal platform. Friendly and casual working atmosphere in a close-knit team filled with positive energy. At Publicis Groupe, we value diversity and invite all candidates to apply, regardless of age, gender, sexual orientation, religion or lack thereof, origin or disability. #LI-EA1

Profil requis du candidat:

Experience in system administration or working with time tracking / workflow tools Very good English language (both written and verbal) Strong understanding of operational processes and ability to manage system-related tasks Experience in handling tickets or working with internal support/request systems Problem-solving mindset with the ability to identify issues and implement solutions Strong communication skills, with the ability to effectively interact with stakeholders and business teams Ability to explain complex or technical topics in a clear and structured way Experience working cross-functionally High attention to detail and ability to manage multiple tasks simultaneously Proactive approach and willingness to improve existing processes