Technical Product Owner Voice AI Patient & Customer

Description du poste:

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Technical Product Owner Voice AI Patient & Customer

Roche Digital Technology (RDT) is where innovation meets purpose. As a global team at the heart of Roche, we are a community of business-minded technologists committed to help shape tomorrow's digital future of healthcare. Our mission is to power Roche through cutting-edge digital technologies, harnessing the potential of artificial intelligence, data, and scalable tech innovations. Driven by purpose and passion, we're building a future where digital is a core strength across all of Roche, enabling smarter ways of working, unlocking human potential, and driving breakthroughs that truly matter for millions of patients around the world.

At Roche, we offer a hybrid work model that combines flexibility with in-person collaboration. For now, we require our employees to be in our offices on average two days per week. The specific office days may vary depending on business needs, such as workshops, conferences, town halls, team meetings, and other collaborative events.

The opportunity:

This role is based in our Voice AI ecosystem division, which is dedicated to transforming customer service experiences through cloud-native automation and conversational intelligence. We operate with a strategic, value-driven approach, bridging global product vision with local market reality during critical platform migrations. The opportunity to work across organizational boundaries and orchestrate complex integration patterns offers you an outstanding space for leadership and innovation.

* You will own the end-to-end roadmap for our Voice AI and Voicebot initiatives, defining the strategy to drive adoption while balancing global standards with local market needs.
* You will act as the primary interface for key market affiliates, proactively managing stakeholder relationships and building business cases to demonstrate the value of Voice AI.
* You will lead the product-side of platform migrations (such as moving from legacy systems to Genesys), ensuring feature parity while leveraging new ecosystem capabilities.
* You will ruthlessly prioritize the backlog based on real data and performance metrics, taking full accountability for bot performance, NLU confidence, and customer satisfaction.
* You will guide technical decisions and shape direction by leveraging your understanding of complex data ecosystems and integration patterns between Genesys, Salesforce, and Snowflake.
* You will influence outcomes and align workstreams within a lean, cross-functional matrix environment without needing direct line management authority.

Who you are:

* Experience: Demonstrated experience designing, iterating, and optimizing complex, multi-turn conversational flows, including Voice-Specific UX (VUI) design patterns (Required).
* Technical Modernization: Proven track record of leading products through telephony platform transitions or migrations, with a strong understanding of integration patterns (Required).
* Performance Management: Deep understanding of voice-specific metrics (e.g., Containment Rate, NLU Confidence, False Acceptance) to drive actionable product improvements (Required).
* Stakeholder Influence: Proven ability to drive product adoption in decentralized organizations and negotiate effectively with diverse, cross-functional stakeholders (Required).
* Technical Skills: Proficiency with conversational AI platforms (e.g., Cognigy, Genesys, Dialogflow) and a solid grasp of how to train natural language models (Required).
* Competencies: A transformation-minded leader and trusted advisor who brings a coaching mindset, strong resilience, and exceptional stakeholder diplomacy.

What you get:

* Salary range 14,175 to 20,250 PLN gross per month based on the employment contract.
* Annual bonus payment based on your performance (target 15%).
* Dedicated training budget (training, certifications, conferences, diversified career paths etc.).
* Recharge Fridays (2 Fridays off per quarter available).
* Take time Program (up to 3 months of leave to use for any purpose).
* Vacation subsidy available.
* Flex Location (possibility to perform our work from different places in the world for a certain period of time).
* Take Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice).
* Private healthcare (LuxMed packages), group life insurance (UNUM) and Multisport.
* Stock share purchase additions.
* Yearly sales of company laptops and cars and many more!

Apply directly and join us in shaping the future of healthcare.
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Compensation & Benefits
The expected salary range for this position, based on the primary location of Warsaw Grafit is 170'100.00 PLN - 315'900.00 PLN. Final compensation will be determined by a number of factors, including your skills, experience, qualifications, and location. In addition to base pay, this role may be eligible for a discretionary annual bonus with a target of 15% subject to both individual and company performance.

This position also offers an attractive benefits package.

Learn more about how we reward our employees at Roche.

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer