Marketing & Communications Manager (f/m/d) - The WestDill Mayfair Hotel London, Colbert Collection

Description du poste:

Company Description:

Set in the heart of Mayfair and housed within a distinguished Grade II listed building on Piccadilly, The WestDill Mayfair Hotel London brings new life to a historic landmark through a refined, intimate hospitality experience.
Here, classical architecture meets contemporary culture.
Designed for travellers drawn to culinary excellence, visual arts, and genuine social connection, The WestDill offers a discreet retreat moments from London's most iconic addresses. Returning from the city, guests arrive at an elegant gathering place where heritage, craftsmanship, and conviviality converge-shaped by history and enlivened by conversation.
For the opening of The WestDill Mayfair Hotel, London, a member of the Colbert Collection, we are seeking a Marketing & Communications Manager who understands how to position a luxury hospitality brand with clarity, creativity, and commercial intelligence. This role is ideal for a hands-on marketing and communications professional who enjoys working close to the operation and translating brand values into a distinctive and compelling market presence.

Job Description:

The Marketing & Communications Manager is responsible for shaping and delivering the hotel's marketing and communications strategy across Rooms and Food & Beverage, ensuring a cohesive, elevated expression of the Colbert Collection brand across all guest touchpoints.
Key Duties & Responsibilities
Brand, Marketing & Communications Strategy
* Understand and actively communicate the brand strategy and positioning of the hotel, part of the Colbert Collection brand, across relevant marketing platforms.
* Develop and implement the annual marketing and communications plan for the hotel, aligned with commercial objectives and the Colbert Collection brand strategy.
* Act as the on-property guardian of brand positioning, tone of voice, and visual identity across all channels and materials.
* Ensure a consistent, refined brand presence across digital channels, media platforms, OTAs, owned communications, and guest-facing collateral.
Digital, Content & Asset Management
* Manage and coordinate the hotel's digital marketing presence, including website content, social media platforms, and campaign messaging.
* Oversee content creation, storytelling, and day-to-day content planning across digital and social channels, ensuring a cohesive, visually elegant narrative.
* Maintain and continuously enhance the hotel's marketing asset library, including photography, video, copy, and digital content.
* Ensure imagery and content reflect the hotel's design-led, culturally aware positioning and contemporary Mayfair sensibility.
Communications, PR & Partnerships
* Lead and coordinate marketing and communications activity for the hotel opening and post-launch phase.
* Support PR activities, including liaison with appointed agencies, media relations coordination, press visit logistics, coverage tracking, and internal distribution of results.
* Identify and support strategic brand partnerships aligned with luxury, culture, lifestyle, and the Colbert Collection ethos.
* Maintain a calendar of key awards, listings, and nominations, ensuring timely and high-quality submissions.
* Support reputational and crisis communications as required, in alignment with Minor Hotels guidelines.
Commercial & Cross-Functional Collaboration
* Work closely with hotel leadership, Revenue, Sales, Rooms, and Food & Beverage teams to align marketing initiatives with demand cycles and commercial priorities.
* Maintain up-to-date knowledge of the competitive landscape, market trends, and industry developments, translating insights into actionable initiatives.
* Track performance, campaign outcomes, digital metrics, and coverage, providing clear reporting and commercial insight.

Qualifications:

How You Can Succeed in This Role
* Proven experience in Marketing & Communications or PR within luxury hospitality, lifestyle, or premium consumer sectors, ideally within a hotel environment.
* Strong understanding of brand positioning, storytelling, and guest-centric marketing in a premium market.
* Hands-on, structured, and proactive professional with a strong sense of ownership and accountability.
* Excellent communication and collaboration skills, comfortable working cross-functionally with Operations, Revenue, and Corporate teams.
* Strong organisational skills, attention to detail, and cost awareness.
* Experience in market analysis, content coordination, campaign support, and marketing reporting.
* Comfortable operating in an opening or early-growth environment and shaping a brand in real time.

Additional Information:

What You Can Expect
At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fueled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:
* Worldwide experience - diversity of 150 different nationalities.
* Career development opportunities full of national and international challenges.
* Wide range of training programmes to enhance your skills.
* Wellbeing initiatives, including flexible working conditions.
* Team member recognition programmes, including Memorable Dates.
* Ability to make a difference through our sustainability programme and volunteering initiatives.
* Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Are you looking for a new challenge? Apply now!
Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities