Young Apprentice

Descrizione del lavoro:

Keeta, the international subsidiary of global delivery leader Meituan, is driven by a clear mission: We help people eat better, live better. Building on our parent company's 16 years of technological and operational expertise mastered in China, we are leading a global transformation in food and consumer product delivery. Since our start in 2023, Keeta has focused on creating value for every part of the communities we serve. We provide a reliable experience for consumers, enhance technology and operations for restaurants, and create more earning opportunities and greater safety for courier partners. This commitment to shared progress drives our journey from Hong Kong, China, across the Middle East and into Brazil, with the world ahead.
1. Support the Critical Channels team in the screening and organization of the cases received. 2. Assist in the identification and classification of the criticality of the demands, following the criteria and guidelines established by the area. 3. Support analysts in the survey and organization of information necessary for the treatment of cases. 4. Perform administrative and operational activities related to the monitoring of demands, under the guidance of those responsible for the area. 5. Contribute to the updating of controls, spreadsheets, and records used by the team. 6. Support the monitoring of deadlines and status of demands, flagging situations that require attention from analysts. 7. Develop knowledge about Customer Service, Customer Experience, Critical Channels, and complaint management processes

Requisiti del candidato:

1. Standard requirements informed by the HR team