Human Resources Contact Center Specialist

Descrizione del lavoro:

Job Details:

Job Description:

This position requires candidates to upload a resume in English; you are welcome to upload multiple versions of your resume if you prefer but an English version of your resume will be required to be considered for this position.

The role is performed Monday to Friday from 6am to 3pm. There will be occasions when support for Sunday may be requested.

Intel is a global technology leader that creates world-changing technology that enriches the lives of every person on earth. While you may know us for our processors, Intel's innovations span across computing, networking, data storage, and more. Our products enable amazing experiences for businesses, society, and individuals worldwide.

Join Intel's HR organization in Costa Rica as an HR Shared Services Specialist, where you'll be the first point of contact supporting Intel employees globally. This role offers an excellent opportunity to start or advance your HR career while delivering exceptional customer service and driving process improvements in a dynamic, technology-driven environment.

Key Responsibilities:
* Serve as the primary contact for global employee HR inquiries across phone, chat, email, and web channels
* Research HR guidelines, policies, and procedures to resolve employee questions accurately and efficiently
* Maintain detailed documentation of employee interactions and solutions in HR systems
* Escalate complex issues while maintaining case ownership and ensuring resolution
* Conduct operational audits to identify improvement opportunities and implement solutions
* Collaborate with cross-functional teams to enhance processes and customer engagement
* Analyze data to improve service content and knowledge base effectiveness

As a successful candidate, you must possess:
* Customer Service Excellence: Natural ability to handle inquiries with empathy and professionalism
* Critical Thinking: Strong problem-solving skills with attention to detail
* Communication Mastery: Excellent written and verbal English communication
* Adaptability: Comfortable working in ambiguous, fast-changing environments
* Stakeholder Management: Ability to engage effectively with all organizational levels
* Continuous Learning: Eagerness to grow and improve processes

Take the next step in your HR career with Intel. Apply today and become part of a team that enables world-changing technology while enriching lives, one person and one family at a time.

Qualifications:

This position is not eligible for employment-based visa/immigration sponsorship. You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Experience would be obtained through a combination of prior education level classes, and current level school classes, projects, research and relevant previous job and/or internship experience.

Minimum Qualifications:
* Advanced proficiency in English.
* Currently pursuing a bachelor's degree in human resources, business administration, psychology, related fields or 2+ years of experience in similar roles in lieu of a degree.
* 2+ years of experience in HR, relevant experience can be:
* HR Shared Services, HR Administration, and/or HR Contact Center fields
* MS tools (Excel, Outlook, Word, PPT, etc.)
* HR systems (Workday, Genesys, SAP, etc.)

Preferred Qualifications:
* 2+ year of experience with:
* Process improvement and/or project management certification.
* Supporting HR services in more than one region.
* Processes/systems automation experience.

Job Type:
College Grad

Shift:
Shift 1 (Costa Rica)

Primary Location:
Costa Rica, San Jose

Additional Locations:

Business group:
Intel's Human Resources group is responsible for hiring, developing and retaining the best and brightest employees while continuing to strengthen the company's culture and values. Intel Human Resources provides first-rate, cost-effective services and support to employees worldwide and is dedicated to advancing Intel's business goals.

Posting Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Position of Trust
N/A

Work Model for this RoleThis role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. * Job posting details (such as work model, location or time type) are subject to change.

*
ADDITIONAL INFORMATION: Intel is committed to Responsible Business Alliance (RBA) compliance and ethical hiring practices. We do not charge any fees during our hiring process. Candidates should never be required to pay recruitment fees, medical examination fees, or any other charges as a condition of employment. If you are asked to pay any fees during our hiring process, please report this immediately to your recruiter