Quality Engineering Analyst - New Projects - São Caetano do Sul - BRA

Descrizione del lavoro:

Job Description
Modality: Hybrid, 3x a week
Purpose:
Responsible for being the voice of the customer within GM, ensuring that the product reaches the final customer according to the company's quality standards, and overseeing the condition of vehicles stored in GM yards. Focused on achieving flawless launches and providing effective and timely solutions to reported issues, aiming to ensure customer satisfaction and contribute to the company's objectives in terms of market share, quality, and profitability.

Key Responsibilities:
* Support Product Development Quality activities for New Projects launches, aligned with program quality direction.
* Contribute to Go-to-Market readiness using lessons learned and regional benchmarks.
* Support Product Quality Readiness Reviews for new launches.
* Analyze test issues, identify preliminary root causes, and accelerate source follow-up.
* Execute Port of Entry quality activities for incoming vehicles.
* Support retrofit and reflash actions to secure a flawless start of sales.
* Diagnose dealer claims and port-damaged units to confirm root causes and proper warranty processing.
* Apply problem-solving tools and issue technical reports for dealers, yards, and PDI teams.
* Coordinate parts shipments for analysis, including customs compliance and failed-part dispatch.
* Track issue breakpoints with sources, plants, and suppliers, and support key quality forums.
* Monitor GM yards and dealer PDI yards to detect and report emerging quality issues.
* Audit dealer PDI yards and warranty claims to ensure inspection and quality standards are followed.
* Contain yard issues to protect IPTV performance and warranty cost results.
* Perform yard vehicle preservation, identify deterioration, and ensure NOT OK units are repaired before release.
* Monitor field issues and defined action plans to support timely resolution.

Requirements:
* Bachelor's degree in engineering, preferably in Automotive Engineering, Industrial Engineering, or related fields.
* Advanced or fluent English, with the ability to communicate effectively in technical and global business environments.
* Spanish is desirable, considering interaction with teams across Latin America.
* Experience in program management and product launch support.
* Experience with continuous improvement processes.
* Knowledge of quality, quality auditing, ISO tools, and launch processes from a quality perspective.
* Technical engineering knowledge and understanding of vehicle components, with the ability to support problem analysis and technical issue resolution.
* Knowledge of data management and data analysis.
* Power BI and other local analytical tools experience is desirable.
* Education, experience, or strong interest in innovation, artificial intelligence, and new technologies is desirable.
* Behavioral profile focused on innovation, a differentiated perspective, and the ability to work collaboratively in a multicultural environment.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying