Call Center Analyst

Descrizione del lavoro:

Careers that Change Lives
We’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care, and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide.
Come strengthen your specialized skills and enhance your expertise. We’ll support you with the training, mentorship, guidance, and networks you need to advance, and empower you to work in the way that’s best for you. Together, we can confront the challenges that will change the face of healthcare. Join us for a career that changes lives.
A Day in the Life
* Plan and monitor customer contact center schedules and operations.
* Provide management information and productivity forecasts by observing customer call patterns.
* Develop, monitor, and analyze key performance indicators.
* Schedule call center equipment maintenance and repair appointments.

Must Haves
· Bachelor’s degree in administrative areas
· Fluent in English level
· 2 years of experience with workforce processes and real time management, customer services or related
· Great communication skills
· Strong project management and critical thinking skills
· Proficiency with MS office (Outlook, Word, Excel, PowerPoint)
· Advance Excel Knowledge
Nice to Haves
· Reporting and analytical experience
· Medical Device Industry experience
We Offer
We offer a competitive salary and benefits package to all our employees:
· Flexible working environment
· Annual Incentive Plan % depending on company results
· Pension scheme and group discount on healthcare insurance
· Training possibilities via Cornerstone/Skills Lab
· Employee Assistance Program and Recognize! (our global recognition program)

Our Commitment
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within (COMPANY NAME) and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of (COMPANY NAME) employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

About (COMPANY NAME)
Bold thinking. Bolder actions. We are (COMPANY NAME).
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are engineering the extraordinary.

Your Answer
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