Customer Care team lead Nordic and Global Partner Sales

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The purpose of this position is to deliver a high-quality customer experience to GN Hearing customers in the Nordics supporting our organizational goal to provide reliable service in the industry. We are looking for Customer Care Team Lead for the Nordics and Global Partner Sales who will be responsible for leading and developing the team while directly participating in daily operations.

You ensure that priorities are clear from the start of the day and that tasks are completed efficiently and accurately. You will handle complex issues, monitor order and performance statistics, and be prepared to adjust to evolving customer needs.

The team you will be part of
You will be part of the Customer Care team in our Headquarter in Ballerup, Denmark and it is a full time and onsite position. Your direct report will be the Customer Care Manager and some travel is expected.

This team is next to the sales department and the training team responsible for the overall customer experience and therefore brand image of GN products.

Your contribution is appreciated, and you will:
* Supporting the team in daily operations, ensuring clear prioritization of tasks true the day
* Participating in order processing and daily customer interactions
* Following up on order and performance statistics and using data to optimize processes
* Solving complex issues and escalations while maintaining oversight of daily operations
* Ensuring flexibility and the ability to handle unexpected changes throughout the day
* Motivating and developing the team through coaching and guidance
* Lead the onboarding and training of new team members
* Assess where training is needed and arrange it in collaboration with stakeholders
* Have solid organizational skills and be able to prioritize effectively

To perform well in the role, we imagine that you:
* Follow the HR policy including all company and department policies and procedures
* Meet all performance and behavior expectations outlined in the company performance appraisal and / communicated by management
* Perform responsibilities as directed, delivering desired results within expected time frames and with a high degree of quality and professionalism
* Establish and maintain positive and productive work relationships with all staff, customers, and business partners
* Ability to motivate, develop, and delegate to staff
* Analysis and problem solving
* Organizational skills with the ability to prioritize a varied workload
* Effective verbal and written communication skills
* Able to meet demanding deadlines and manage multiple urgent tasks
* Committed to a team approach across multiple departments

We encourage you to apply
We welcome applications from individuals who possess transferable skills, even if they do not meet all the specified qualifications. We highly value a mindset, motivation, and engagement, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.

We are focused on an inclusive recruitment process
All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process.

Should you have any special requirements for the interview, please let the Hiring Manager know upon accepting an invitation to the interview.

How to apply?
Use the 'APPLY' link no later than 10 May 2026. Applications are assessed on a continuous basis, so don't wait to send yours.

On a time crunch? Feel free to only submit your up-to-date CV including a few sentences outlining your motivation for applying - quick and easy.

Join us in bringing people closer
GN brings people closer through our advanced intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhance the senses of hearing and sight. We enable people with hearing loss overcome real-life problems, improve communication and collaboration for businesses and provide great experiences for audio and gaming users.

GN Store Nord A/S has entered into a definitive agreement for the sale of GN's Hearing business to Amplifon S.p.A. to create a global leader in audiology. For GN Group, this creates an opportunity to expand our position in the large audio and video peripherals markets. Read more about the announcement here.

We hope you will join us on this journey and look forward to receiving your application.

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