Technical Product Owner - AI Agents & Enterprise AI Platforms (f/m/x)

Descrizione del lavoro:

Your Talent, our Vision - together we see beyond. Your start at ZEISS Vision Care. As a leading manufacturer of ophthalmic lenses, we help people around the world achieve a clearer vision - sustainable and with focus on the future.
Our products are as diverse as the career paths we offer, from tailored lenses to award-winning measurement systems. Become part of our team and shape a future in which clear vision and professional success go hand in hand.

Your Role

* Own product vision, roadmap, and adoption strategy for AI capabilities across global customer interaction processes.
* Deliver cost reduction by prioritizing and scaling (agentic) automation of service requests (from intake and triage to resolution and escalation).
* Define the target operating model for enterprise AI capabilities (buy vs. build decisions, governance, platform strategy).
* Design scalable agent orchestration patterns: classification, routing, multi-channel orchestration, fallback handling, and human-in-the-loop escalation.
* Establish robust approaches for RAG, prompting frameworks, evaluation, and quality measurement (accuracy, containment, safety, latency, cost).
* Partner closely with Engineering, Architecture, Security, Data and business stakeholders to move from pilots → production → scale.
* Facilitate workshops and decision forums; communicate clearly to both technical and business teams as well as to senior decision-makers.

What you'll build (example outcomes)
* A repeatable service automation blueprint (intake → classify → route → resolve/escalate) that reduces manual effort and improves time-to-resolution.
* An enterprise-ready agent orchestration layer spanning channels like chat, voice, portal and CRM-integrated into Salesforce/Genesys landscapes.
* A scalable approach to enterprise knowledge + RAG (data sourcing, access control, guardrails, monitoring).
* A practical evaluation and rollout playbook with KPIs and governance, enabling global adoption without sacrificing security or reliability.

Your Profile

* Strong experience as Technical Product Owner / Product Manager / Solution Lead in complex enterprise environments.
* Solid understanding of LLM capabilities, model selection considerations, and AI solution patterns.
* Experience designing or product-owning agent-based interaction systems and orchestration logic (classification, routing, escalation, collaboration).
* Strong enterprise architecture understanding: API-driven and event-driven landscapes, scalable solution design, security-by-design with focus on Salesforce and Azure environments.
* Ability to translate business goals (e.g., cost reduction) into clear product increments and drive delivery with cross-functional teams.
* Excellent stakeholder management; confident workshop facilitation and structured decision-making.
* Ability to monitor business impact of the solutions that you are responsible for in a data-driven methodology
* German at C1 level (spoken and written) is mandatory.
* Fluent English communication skills.

​Nice to have
* Experience with Salesforce (Agentforce), Genesys, or comparable CRM/contact-center ecosystems.
* Familiarity with Azure AI Foundry, Azure OpenAI or similar enterprise AI platforms.
* Experience with AI governance, evaluation frameworks, and operational AI (monitoring, guardrails, incident handling).
* Experience rolling out products globally across regions, languages, and varying process maturity.

Your ZEISS Recruiting Team:Ronan McHugh