Product Specialist - SME Third-Party & Partnership Operations

Descrizione del lavoro:

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Product Specialist - SME Third-Party & Partnership Operations

Why this role matters

Small and medium-sized businesses are the engine of economic growth-and strong partnerships are what enable them to scale. In this role, you'll sit at the center of a fast-growing SME ecosystem, helping innovative partners move from idea to market with confidence.

As a Product Specialist, you'll transform complex onboarding, risk, and operational requirements into clear, predictable journeys that unlock growth for partners and the business alike. Your work directly influences speed to market, portfolio health, and partner trust-making this a highly visible, high-impact role with meaningful room to grow.

This is an ideal opportunity for someone who thrives in execution-heavy environments, enjoys working cross-functionally, and wants to build deep expertise at the intersection of products, partnerships, and risk.

What you'll be doing

Own end-to-end onboarding execution for SME ecosystem partners, service providers, and vendors-from initial intake through launch readiness

Coordinate risk and due diligence activities, including documentation collection, alignment across teams, and submission readiness

Act as the operational quarterback, tracking progress, risks, dependencies, and timelines across multiple partners simultaneously

Partner closely with internal stakeholders and external counterparts to maintain momentum and resolve blockers quickly

Build and maintain high-quality onboarding artifacts, including trackers, dashboards, and standardized SME documentation

Support remediation and issue resolution, driving follow-ups, evidence tracking, and clear closure of actions

Apply standard onboarding frameworks while adapting to different SME business models, use cases, and partner profiles

What we're looking for

Bachelor's degree or equivalent practical experience

Experience in product operations, partner operations, vendor management, compliance, sourcing, or a related field

Proven ability to manage multiple workstreams with strong organization and follow-through

High attention to detail paired with clear, confident stakeholder communication

A genuine interest in SMEs, fintech, platform products, or partnership-driven ecosystems

What success looks like

You independently manage assigned SME partners with confidence and credibility

Risks, issues, and dependencies are identified early and handled proactively

Internal teams and external partners trust you to keep onboarding moving and aligned

You help build scalable, repeatable onboarding outcomes that support portfolio growth

You are seen as a go-to operator and a strong candidate for expanded scope over time

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
* Abide by Mastercard's security policies and practices;
* Ensure the confidentiality and integrity of the information being accessed;
* Report any suspected information security violation or breach, and
* Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines