OtC Associate

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About Kerry

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role

At Kerry, we're looking for an OTC Associate to join our Global Business Services team. This role plays a key part in managing and recovering accounts receivable while building positive relationships with customers and internal stakeholders. The ideal candidate is analytical, customer-focused, and committed to driving collection results while maintaining compliance with company policies and controls.

Key responsibilities

* Manage an assigned portfolio of customer accounts and monitor outstanding balances.
* Proactively contact customers via phone and email to collect overdue payments.
* Negotiate payment arrangements aligned with company credit and collection policies.
* Document customer interactions, payment commitments, and collection activities accurately in ERP/CRM systems.
* Escalate complex disputes, payment issues, and high-risk accounts to senior team members when appropriate.
* Collaborate with Cash Application, Deductions, Sales, Customer Care, and Finance teams to resolve billing discrepancies.
* Support reporting activities and maintain accurate collection records.
* Contribute to continuous improvement initiatives within Order to Cash processes.
* Deliver excellent customer service while protecting Kerry's financial interests.

Qualifications and skills

* Bachelor's Degree in Business Administration, Finance, Accounting, or related field.
* Advanced English proficiency (required).
* 1-3 years of experience in: Accounts Receivable, Collections or Financial Operations Support
* Experience working with ERP systems, preferably SAP