Team Lead (FinCrime -  KYB)

Descrizione del lavoro:

People deserve more from their money. More visibility, more control, more freedom. And since 2015, (COMPANY NAME) has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40+ million customers get more from their money. And we're not done yet.
As we continue our lightning-fast growth,‌ two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work™ in recognition of our outstanding employee experience! So far, we have 8,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The Financial Crime Operations department is at the forefront of (COMPANY NAME)'s efforts to keep customers and their money safe. Those agents work directly with customers to resolve issues and flag potential concerns. Using cutting edge technology, we aim to prevent financial crime in a way the banking world hasn't seen so far 💫
We're looking for a super skilled Team Lead to make sure our Analysts are operating at the best quality performance 📣 A solution-oriented individual who will handle customer and agent issues and look to resolve them. If you're ready to stop providing a service and join us in delivering WOW to our customers instead - let's get in touch 👇

What you'll be doing

* Meeting company SLAs
* Performing effective people management (one-to-ones, coaching, career development)
* Assisting management with hiring processes and new team member training
* Daily/weekly controlling and monitoring of the operations (timely reaction on different situations)
* Performing deep dives on SLAs and providing RCA/trends/actions for their improvement
* Challenging processes/procedures in context of continuous improvement
* Acting as point of contact for any internal and external escalation

What you'll need

* Fluency in English (C1)
* 1+ year of experience managing a team of 5+ FTEs
* The ability to work under pressure, managing multiple projects at once, and meeting tight deadlines
* The ability to communicate positively and efficiently with members of various internal teams, outside counsel, and regulators
* Demonstrated sound judgement

Nice to have

* Relevant experience in AML/Compliance or card disputes
* Familiarity with AML and sanctions regulations (JMLSG, ML regulations, OFAC, POCA, etc.)
* A strong understanding of the interplay between legal and business risk
* Practical knowledge of SQL

Compensation range

* Vilnius: EUR2,800 - EUR4,300 gross monthly*
* Lithuania: EUR2,800 - EUR4,300 gross monthly*
* Other locations: Compensation will be discussed during the interview process
*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience

Building a global financial super app isn't enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

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