Sales Operations Analyst I, Amazon Key

Descrizione del lavoro:

Imagine a world where home access is seamless, secure, and smart. Where deliveries happen without you being home, and friends can drop by even when you're away. This isn't the future, it's happening now with Amazon Key, and we're looking for visionaries to help us expand this revolutionary technology across the EU.

Are you ready to shape the future of how technology and automation redefine operational excellence at scale? As we accelerate our shift from manual execution to automation-first operations, we're looking for people who obsess over the quality of business processes, who see inefficiencies as opportunities, and who find creative ways to make automation smarter. If you're energized by improving how things work, inventing better ways to scale, and pushing the boundaries of what automation can achieve, we want you on our team

Key job responsibilities
We are seeking an experienced, self-motivated, and passionate Business Ops Specialist to own the intersection of process excellence and automation within our Business Ops team. You'll be the bridge between operational execution and scalable, intelligent systems, improving how work gets done today while shaping how it will run tomorrow. You'll identify inefficiencies, design process improvements, monitor automation performance, and build repeatable mechanisms that drive quality and speed at scale. This role requires diving deep into business operations to uncover root causes, establish improvement levers, and implement solutions through analytical thinking and cross-functional collaboration.

Success in this role requires a bias for action and a track record of driving measurable improvements in complex, evolving operational environments. You'll need strong analytical skills to turn operational data into actionable insights and the ability to influence both technical and business stakeholders through clear communication. The ideal candidate obsesses over how things work, and how they could work better, is comfortable with ambiguity as processes and tools evolve, and can balance operational rigor with the speed required to scale, all while maintaining the highest bar for customer experience and operational excellence.

A day in the life
- Own the quality and performance of automated workflows end-to-end
- Lead process improvement initiatives across operational workflows (e.g., job ingestion, QA, data validation), identifying inefficiencies and designing scalable solutions
- Dive deep into automation outputs and operational data to identify accuracy gaps, error patterns, and root causes, turning findings into actionable recommendations
- Collaborate cross-functionally with Engineering, Product, and Operations teams to implement quality improvements and feed insights back into automation models
- Develop and refine SOPs, validation frameworks, and quality criteria
- Establish and track quality KPIs, present performance insights to leadership, and communicate improvement trends

About the team
The Amazon Key team sits within the Amazon Devices team alongside Ring and other Home Security teams. Key is a uniquely cross-functional team within Amazon, and often serves as the connective tissue between Smart Home/Devices, Logistics, Operations, and Retail/Shopping. We are the bridge between device management and physical services, and our team indexes highly on ownership and collaboration. We have lots of stakeholders, and we have relentlessly high standards for our high-visibility programs.

The minimum base pay salary for this position is listed below. Amazon reserves the right to offer a higher base salary, depending on the candidate's skills, competencies, and experience. As a total compensation company, Amazon's package may include further pay components such as a sign on payment, the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA, and sales incentives where applicable. Your recruiting team will share final base pay and any applicable total compensation elements depending on skills and requirements. Company discretionary, supplementary benefits apply subject to further terms, including pension plans, health insurance, life and disability insurance, business travel insurance, MultiSport card, employee discount code and program (EDC/Extras), commuter benefits where applicable, and the Employee Assistance Program (private and confidential counseling and referral service to support health and well-being). The minimum base pay for this position is PLN 6,975 monthly

Requisiti del candidato:

- Strong analytical skills with demonstrated ability to identify patterns in large data sets and translate findings into action
- Proven ability to use data tools (Excel, SQL, or equivalent) to drive operational insights
- Demonstrated success improving processes and delivering measurable quality outcomes in fast-paced environments
- Strong written and verbal communication skills, with ability to convey complex findings to technical and non-technical stakeholders
- Bachelor's degree in Business, Operations, Engineering, Data Analytics, or related field
- Experience in business operations, quality assurance, or process improvement roles
- Experience validating or monitoring automated/AI-driven process outputs
- Knowledge of SQL, basic scripting, or workflow automation tools
- Understanding of machine learning concepts (training data quality, feedback loops, accuracy metrics)

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner