Duty Manager

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Assistant Manager Front Office (Duty Manager)
Salary: £35,213 Tronc
About Andaz London Liverpool Street
Joining Andaz London Liverpool Street means becoming part of a five-star lifestyle hotel located in the heart of vibrant East London. Just moments from Liverpool Street Station, the hotel sits at the centre of one of London's most trendy neighbourhoods.
The hotel features 267 guestrooms and suites along with a collection of distinctive food and beverage experiences including a brasserie, café bar, wine lounge, gastropub and Japanese restaurant, creating a diverse and fast paced environment for colleagues. Andaz also offers 14 unique meeting and event spaces including the historic 1901 Ballroom and the Masonic Temple, both rich in character and heritage.
At Andaz, which translates from Hindi as "personal style", colleagues are encouraged to be their authentic selves while delivering personalised and memorable experiences for guests.
Duties and responsibilities related to the Assistant Manager Front Office role
* Take lead on the complaints of the day and liaise with the team regarding recovery and compensation.
* Responsible for all Front Office functions during the shift.
* The role includes supervising and training supervisors, Hosts, Guest Services Agents and Door hosts
* Ensuring all daily tasks are completed accordingly and provide assistance if needed
* Ensuring credit limit, open folio are up to date and closed
* Review the arrival lists and make sure allocations is done according to guest preferences, length of stay and notes.
* Review any group arrival and prepare allocation and arrivals according to the group agenda
* Work together with the Managers to optimize the departmental goals, such as Customer Service, Upsell and Enrollments
* Work closely with the Assistant Front Office Manager and Guest Relations Manager to deliver high guest expectations and ensure the team is providing a five star service consistently
* Perform training on the job and give feedback if and when needed
* Assist the Assistant Front Office Manager in developing the team and set catch up's e.g. in form of a buddy chat on a regular basis, to help the team improve their performance and IDP's
* Be able to take the lead during SSM situations such as fire evacuations, fire drills, or other Health and Safety procedures
* Prepare and follow action plan for the month to reach out KPIs
About you
You have previous experience in a front office role within the premium or upscale hotel segment, with exposure to supervisory responsibilities preferred. You possess excellent communication and organisational skills, along with a proactive, guest-focused approach to service delivery. You are confident in leading and supporting a team in a fast-paced environment, ensuring smooth daily operations and high service standards.Your ability to handle guest concerns professionally, coordinate with multiple departments, and maintain attention to detail makes you a strong asset to the front office leadership team.
Benefits you will enjoy as a Assistant Manager Front Office
* 12 complimentary nights a year across Hyatt Hotels worldwide
* Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
* Free monthly massages
* Access to the hotel gym
* Free meals on duty in our colleague restaurant
* Uniform provided and laundered complimentary
* Headspace membership and access to our Employee Assistance Programme
* 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
* Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.
With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune's 100 Best Companies to Work For.
At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.
Next Steps: Apply today for this Assistant Manager Front Office role and start your journey with Hyatt Hotels