Global Hotel HR Suppliers & Services Manager

Descrizione del lavoro:

We are seeking an experienced Global Hotel HR Supplier & Services Manager within IHG, to play a critical role in shaping, managing, and continuously improving our global HR Hotel offering.
The role is pivotal in advancing our Franchise & Owner HR offer and refining our managed hotel services. This role sits at the intersection of HR, procurement, finance, and legal, ensuring our HR partners deliver high-quality, compliant, and value-driven services that support our hotels and corporate teams worldwide.
Key responsibilities
* Partner with the regions to help diagnose, define and then procure fantastic HR services and solutions that support hotel growth.
* Build strong, trusted partnerships with global and regional HR suppliers, working closely with HR Centres of Excellence.
* Lead or support the end-to-end HR supplier lifecycle - from selection and onboarding through contract negotiation, renewal, and exit - in collaboration with HR, legal, and procurement.
* Manage supplier performance against SLAs and KPIs, ensuring delivery aligns with business needs and strategic objectives.
* Ensure supplier compliance with HR governance, procurement standards, and regulatory requirements.
* Scan the external HR supplier market to identify trends, innovations, and new capabilities that enhance service delivery and employee experience.
* Ensure supplier-provided HR services are clearly communicated, understood, and effectively used across the organisation.
* Track service usage and satisfaction, driving continuous improvement, optimisation, and efficiency across the global supplier portfolio.
* Develop and deliver dashboards and reports that provide actionable, data-driven insights to HR and senior leaders.
* Analyse performance data to identify risks, inefficiencies, and opportunities for improvement.
* Monitor global HR supplier spend, ROI, compliance, and contractual commitments.
* Act as a trusted advisor to global and regional HR teams, supporting supplier-related issues, escalations, and service enhancements.
Experience and capabilities
* Proven experience in HR Generalist or HR Centre of Excellence roles, with a strong track record of partnering with diverse stakeholder groups.
* Demonstrated expertise in HR supplier and vendor management, including evaluation, negotiation, and performance management.
* Solid understanding of HR systems, policies, and processes within a complex organisation.
* Prior experience in hospitality or a service-driven industry is highly preferred; understanding hotel operations is a strong advantage.
* Strong business and commercial acumen, with experience in change management, issue resolution, and cross-functional collaboration.
* Highly developed relationship-building and influencing skills, with the ability to engage effectively at all organisational levels.
* Self-directed and proactive, with the confidence to take ownership and drive outcomes independently.
* Strategic mindset with a strong focus on continuous improvement and operational excellence.
* Strong analytical skills, with proficiency in tools such as Microsoft Excel, Power BI, or similar data visualisation platforms.
* Project or change management experience is highly valued; PMP, Prince2, or similar certification is an advantage.
* CIPD or equivalent professional qualification is an advantage.
Why join us?
This is an opportunity to shape the future of HR services within a global hotel business - delivering measurable value, influencing strategy, and partnering with leaders to support a diverse and dynamic workforce.
This role is based in Windsor, with a hybrid working pattern of three days onsite and two days remote each week.
The closing date for applications is 9th January 2026.
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Requisiti del candidato:

We are seeking an experienced Global Hotel HR Supplier & Services Manager within IHG, to play a critical role in shaping, managing, and continuously improving our global HR Hotel offering.
The role is pivotal in advancing our Franchise & Owner HR offer and refining our managed hotel services. This role sits at the intersection of HR, procurement, finance, and legal, ensuring our HR partners deliver high-quality, compliant, and value-driven services that support our hotels and corporate teams worldwide.
Key responsibilities
* Partner with the regions to help diagnose, define and then procure fantastic HR services and solutions that support hotel growth.
* Build strong, trusted partnerships with global and regional HR suppliers, working closely with HR Centres of Excellence.
* Lead or support the end-to-end HR supplier lifecycle - from selection and onboarding through contract negotiation, renewal, and exit - in collaboration with HR, legal, and procurement.
* Manage supplier performance against SLAs and KPIs, ensuring delivery aligns with business needs and strategic objectives.
* Ensure supplier compliance with HR governance, procurement standards, and regulatory requirements.
* Scan the external HR supplier market to identify trends, innovations, and new capabilities that enhance service delivery and employee experience.
* Ensure supplier-provided HR services are clearly communicated, understood, and effectively used across the organisation.
* Track service usage and satisfaction, driving continuous improvement, optimisation, and efficiency across the global supplier portfolio.
* Develop and deliver dashboards and reports that provide actionable, data-driven insights to HR and senior leaders.
* Analyse performance data to identify risks, inefficiencies, and opportunities for improvement.
* Monitor global HR supplier spend, ROI, compliance, and contractual commitments.
* Act as a trusted advisor to global and regional HR teams, supporting supplier-related issues, escalations, and service enhancements.
Experience and capabilities
* Proven experience in HR Generalist or HR Centre of Excellence roles, with a strong track record of partnering with diverse stakeholder groups.
* Demonstrated expertise in HR supplier and vendor management, including evaluation, negotiation, and performance management.
* Solid understanding of HR systems, policies, and processes within a complex organisation.
* Prior experience in hospitality or a service-driven industry is highly preferred; understanding hotel operations is a strong advantage.
* Strong business and commercial acumen, with experience in change management, issue resolution, and cross-functional collaboration.
* Highly developed relationship-building and influencing skills, with the ability to engage effectively at all organisational levels.
* Self-directed and proactive, with the confidence to take ownership and drive outcomes independently.
* Strategic mindset with a strong focus on continuous improvement and operational excellence.
* Strong analytical skills, with proficiency in tools such as Microsoft Excel, Power BI, or similar data visualisation platforms.
* Project or change management experience is highly valued; PMP, Prince2, or similar certification is an advantage.
* CIPD or equivalent professional qualification is an advantage.
Why join us?
This is an opportunity to shape the future of HR services within a global hotel business - delivering measurable value, influencing strategy, and partnering with leaders to support a diverse and dynamic workforce.
This role is based in Windsor, with a hybrid working pattern of three days onsite and two days remote each week.
The closing date for applications is 9th January 2026.
#LI-NT1
#LI-HYBRID