Restaurant Supervisor

Descrizione del lavoro:

Join us and be part of something special

At Andaz, we believe in caring for people so they can be their best. Our culture is built on empathy, authenticity, and meaningful human connection. We create unforgettable experiences not only for our guests, but also for our colleagues, partners, and communities.
If you are passionate about hospitality, leadership, and creating exceptional guest experiences, we'd love to meet you.

Your Role

As a Restaurant Supervisor, you will play a key role in delivering outstanding dining experiences while supporting daily restaurant operations and leading the team on the floor. You will ensure service excellence, inspire your colleagues, and bring our brand values to life in every guest interaction.

What You'll Do

Operations

* Ensure all brand standards and service procedures are consistently met
* Support smooth daily restaurant operations and collaborate across departments
* Supervise service flow and guide team members on the floor
* Take orders, serve food and beverages, and provide expert menu recommendations
* Handle billing, payments, and cash control in line with company procedures
* Maintain full knowledge of menus, systems (e.g. MICROS), and reservation basics
* Ensure mise-en-place and shift readiness at all times
* Support shift closing procedures and reporting

Guest Experience

* Deliver exceptional, personalized service to every guest
* Handle guest feedback and complaints with professionalism and care
* Build long-term relationships with guests through authentic interactions
* Create a welcoming and engaging dining environment

Team & Leadership

* Act as a role model and provide guidance to junior team members
* Support a positive team atmosphere aligned with Hyatt values
* Participate in trainings, briefings, and continuous development

Compliance & Standards

* Ensure health, safety, hygiene, and service standards are maintained
* Uphold company policies and represent the brand with professionalism
* Adapt to operational changes and business needs

What We're Looking For

* Passion for hospitality and guest service excellence
* Strong communication and interpersonal skills
* Leadership mindset with the ability to motivate and guide a team
* Attention to detail and organizational skills
* Flexibility and a proactive approach
* Previous experience in a similar role is an advantage
What We Offer
* 25 days of holiday
* Free lunches
* Free laundry
* Multisport card
* Career growth opportunities within Hyatt worldwide
* 12 free or discounted nights at Hyatt hotels globally
* On-site accommodation experience with complimentary dinner for 2 at ZEM restaurant

Ready to join us?

Become part of a team where you can be yourself, grow your career, and create meaningful moments for others