Technical Support Engineer

Descrizione del lavoro:

With over 17,000 employees worldwide, the (COMPANY NAME) Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of (COMPANY NAME)'s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their (COMPANY NAME) investment.

Applications & Infrastructure - the largest and fastest growing group in CSS - provides (COMPANY NAME)'s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.

This role is flexible in that you can work up to 100% from home.

(COMPANY NAME)'s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Response and Resolution
* You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.

Readiness
* You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
* You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement
* You engage with (COMPANY NAME) Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving (COMPANY NAME) product improvements

Requisiti del candidato:

Required Skills:

Hands-On working experience in technical support, technical consulting domain, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field.
* (COMPANY NAME) Azure Architecture - Fundamentals of Fabric, Compute, Storage etc.
* Conceptual knowledge of Azure IaaS deployments and administration.
* Familiarity with OS Internals concepts, built-in diagnostics, Active Directory and Security (Windows and or Linux).
* Understanding of Virtualization concepts and virtual system administration.
* Must have worked in SAN, NAS, Hyper-V, VMWare, iSCSI environment.
* Good knowledge of networking concepts including TCP, IP, NAT, DNS and troubleshooting tools including Sysinternals, Fiddler, Netmon, NetStat, Tracert etc.

Preferred Skills:
* Linux, OSS (preferred).
o Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.).
o Experience administering Linux (boot process, file systems, network device and protocol configuration).
o Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP.

Language Requirement:

English Language: confident in reading, writing and speaking.
It will added advantage if the candidate is Fluent in German and/or French.

Ability to meet (COMPANY NAME), customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: (COMPANY NAME) Cloud Background Check: This position will be required to pass the (COMPANY NAME) Cloud Background Check upon hire / transfer and every two years thereafter.

(COMPANY NAME) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with (COMPANY NAME) and the country where you work