IT Service Desk Specialist

Descrizione del lavoro:

If you're here, it's because you're looking for an exciting ride.
A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.
We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.
Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. Every year, +200k merchants generate over 4BEUR in sales through our platform and over 20M customers get their goods delivered in minutes.
Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.
What makes our ride unique?
🤝 Our strong culture and non-vanilla personality.
💪 A Talent House.
🤝 Our commitment to being a force for good.
We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts…
YOUR MISSION
We are looking for passionate and talented people to join our IT Service Desk Team, based in Barcelona.

Our team is a core function of the IT organization and a key contributor in providing high-quality production support for our business-critical IT Systems.
THE JOURNEY
* Provide timely and effective support for all IT systems;
* Resolve layer 1 level incidents and service requests;
* Develop and maintain documentation and procedures;
* Administrate and operate different IT tools and systems;
WHAT YOU WILL BRING TO THE RIDE
* A degree in Computer Science or relevant experience.
* 2+ years of relevant full-time experience in service desk/ IT.
* Experience supporting Windows and Mac OSX environments.
* Experience supporting Google Workspace, Zoom and Slack services
* Experience with Jira Service Desk or similar;
* Experience with OneLogin or similar;
* Good problem-solving and analytical skills with a technical mindset;
* Great communication skills and solution-oriented approach;
Even if it seems you don't meet our must don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.
We believe driven talent deserves:
* 🌟 An enticing equity plan *if applicable
* 💪 Top-notch private health insurance to keep you at your peak.
* 🍔 Monthly (COMPANY NAME) credits so you can test new features in our beta app (and to satisfy your cravings!)
* 💳 Discounts on transportation, food, and even kindergarten expenses or office-based nursery.
* 🏊 Discounted gym memberships to keep you energized.
* 🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year.
* 👪 Enhanced parental leave (*if applicable)
* 🧠 Online therapy and wellbeing benefits
We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.
At (COMPANY NAME), we truly value diversity for the positive impact it brings to our teams, products, and culture. We're dedicated to providing equal opportunities for talent from all backgrounds.
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website