Slovenian Speaking Customer Support Specialist - Booking

Descrizione del lavoro:

We are looking for a Slovenian-speaking Customer Support Specialist to join our Booking Services team in Barcelona. If you are empathetic, a strong communicator, and enjoy solving problems in a multicultural environment, this opportunity could be ideal for you.
What You'll DoSupport international travellers and accommodation partners via phone and email.
Understand customer needs and provide clear, accurate, solution-oriented assistance.
Handle inquiries related to services, payments, and technical issues.
Mediate between guests and suppliers to ensure smooth communication and positive outcomes.
Follow internal procedures and maintain high service standards in every interaction.
Requisitos: What You BringSlovenian C2 and advanced English.
Excellent written and verbal communication skills.
Comfortable using Office 365, CRM systems, and digital tools.
Strong problem-solving mindset and ability to stay positive under pressure.
Goal-oriented approach and adaptability to changing priorities.
Interest in travel or accommodation platforms.
Previous experience in customer service or contact centers is a plus.

Valued SkillsProcess improvement mindset
Team collaboration and idea sharing
Emotional intelligence and empathy
Open-mindedness and critical thinking
Solution-oriented approach
Proactive and innovative attitude
Beneficios: What We OfferFull-time contract: 38.5 hours/week (Monday to Sunday)
Rotating schedule between 09:00 and 20:00
Two days off per week
Temporary contract with potential for long-term continuity
27 working days of annual leave
Flexible benefits after probation (transport, childcare)
Multicultural and international work environment
Modern offices well connected to public transport near Glòries (Westfield)
3 weeks of initial training plus ongoing coaching
Opportunities to grow within a leading customer service department

Diversity, Equity & Inclusion
TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences