Customer Service Intern

Descrizione del lavoro:

Job Title
Customer Service Intern

Job Description

Job title:
Customer Service Intern

Your role:
* Executes technical service to the requests, problems, or planned service activities. These can be coordinated, scheduled and with prepared action plans from the customer care center. Solutions or actions should be carried out in accordance with our regulatory guidelines, processes & procedures.
* Solutions are provided by using remote / onsite diagnostics, troubleshooting techniques, service technical information, or knowledge, executing service work orders and keeping the customer informed of the service status.
* Focuses on First Time Right ensuring there is a clear action plan, with parts (if required), and diagnosis before the onsite visit.
* Handles complaints (safety & non-safety related) & escalations to ensure accurate and timely analysis, registration and action.

You're the right fit if:
1. Currently studying Biomedicine, Biomedical Engineering or related careers
2. Good communication skills
3. Proactive
4. Teamwork

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
* Learn more about our business.
* Discover our rich and exciting history.
* Learn more about our purpose.

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here