As a student at KdG College, my experience with the administration/ombuds has been quite disappointing. I presented several issues that were either ignored or vaguely dismissed without real consideration or emphasis, even though I communicated respectfully and based my requests/complaints on academic and legal grounds and regulations.
One issue was a scheduling (mistake) where one of my major electives was placed in the wrong semester, overlapping with my internship period. Despite requesting correction of this (error), no one ever responded. I also asked to transfer part of my previous French exam grade, since I had already passed the written part, but this was vaguely rejected without any real explanation by ombuds and Exam Board.
Later, I requested to replace the French elective with another subject that fits better with my professional/academic goals. I already speak four languages, so I felt it was unnecessary to force me to repeat a language course that doesn’t add value to my studies or future. Again, the request was despotically dismissed without any flexibility.
Finally, I asked for an internship exemption because of personal and socio-economic issues I have been dealing with that make it difficult for me to function optimally in social or professional environments due to interpersonal barriers. I provided thorough explanation of my situation using strong legal grand and references, but the ombuds responded quite inconsiderately and vaguely, in very brief words, showing a lack of understanding or empathy. I did not even receive a reply when I contacted the direction about this.
Overall, I felt like I was not being taken seriously, as if talking to a wall with the ombuds, and indiscriminated (as someone with a non-European last name), and ignored. Instead of helping students overcome sincere obstacles, the college seems more focused on despotically sticking to its rules than on supporting students’ future success.
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