System Specialist

Beschreibung:

Ready for a challenge?
Then Just Eat Takeaway.com might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role
As our new System Specialist, you will join the Digital Courier Solutions team within the Digital Logistics Ops department.

In this role, you will lead by ensuring our core systems run seamlessly, directly impacting our ability to deliver a world-class experience to our couriers and operations teams across Europe.

We care deeply about our people and our tech. You will work in a supportive, customer-centric environment where teamwork is at the heart of how we drive excellence and empower everyday convenience.

These are some of the key components to the position:
* Monitor system performance diligently to identify opportunities for optimization and ensure we are always driving excellence in our operations.
* Execute proactive system maintenance and software testing to ensure a seamless experience for our courier and operations teams.
* Resolve technical tickets and troubleshoot complex issues with speed and precision to maintain high service standards.
* Lead projects aimed at enhancing our tech stack, focusing on innovations that simplify processes and improve the courier journey.
* Manage diverse stakeholders across Digital Courier Solutions, collaborating effectively to align on goals and aim higher together.
* Test new processes and software rigorously, ensuring every rollout raises the bar for our functional systems administration.

What will you bring to the team?
* Develop a deep understanding of our operations to provide tailored technical support and system optimisations.
* Stay committed to achieving goals by managing your time and tasks effectively in a fast-paced environment.
* Aim higher to drive excellence through a tech-savvy approach and a willingness to master new tools and platforms.
* Act responsibly and with empathy, ensuring your communication with stakeholders is clear, supportive, and impactful.
* Show accountability for outcomes, maintaining a calm and solution-oriented mindset when under pressure.
* Apply knowledge of Salesforce, Sendbird, and Jira to streamline our functional systems administration.
* Utilise low-code automation and AI platforms to build efficiency and simplify complex workflows.
* Embrace Agile methodologies to move fast, test briefly, and deliver successful results for the team.

At JET, this is how we play.
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable - our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belonging
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?
Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.
Are you ready to join the team? Apply now