Product Data Analyst

Beschreibung:

Job Description:
Product Data Analyst
Salary: From £39,600+ (dependant on experience and location)
Location status: Hybrid
Location: Angel Court, London and Bupa Place, Manchester
Role Type: Permanent
Shift pattern: Full time, 37.5 hours per week

We make health happen
At Bupa, we're here to help people live longer, healthier, happier lives. As healthcare needs grow and change, we're finding new ways to make care easier to access, more personalised and more connected.

Our digital products, including the My Bupa app and Blua health services, are transforming how people manage their health. From booking GP appointments to accessing wellbeing support, we're creating tools that put people in control.

As a Product Data Analyst, you'll play a key role in this. You'll turn data into clear insights that help improve how our digital services work. Your work will help teams understand what's working, what's not, and where we can do better - so we can offer a smoother, more helpful experience for our customers.

Key Responsibilities
* Analyse and interpret data to understand how people use our digital healthcare products
* Explore user journeys to identify trends, challenges and opportunities for improvement
* Break down performance issues (for example, changes in bookings or usage) to find the root cause
* Work across different data sources to build a full picture of user behaviour
* Track and report on key performance measures that support service delivery
* Create clear dashboards and visualisations to help teams understand data quickly
* Work closely with Product Managers, engineers and other analysts to improve digital journeys
* Support testing and experimentation (such as A/B testing) to measure what works best
* Share insights and recommendations in a clear, practical way to support decision-making
* Help build a strong data-driven culture by encouraging curiosity and asking the right questions
* Maintain good practices for how data is collected, stored and used

What We're Looking For
* Experience in a data or product analytics role (typically 1-3 years)
* Strong skills in SQL for querying and working with data
* Experience using analytics and visualisation tools (such as Power BI, Tableau, Amplitude or Adobe)
* Confidence working with large datasets and combining information from different sources
* A curious mindset - someone who asks questions, not just reports numbers
* Ability to understand user journeys and spot where improvements can be made
* Good communication skills, with the ability to explain data clearly to different audiences
* Experience working with tools like JIRA or Azure DevOps is helpful

Nice to have:
* Knowledge of statistical or modelling techniques
* Experience with tag management tools (such as Tealium)

Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:
* 25 days holiday, increasing with service, with the option to buy or sell
* Bupa health insurance as a benefit in kind
* Enhanced pension and life insurance
* Annual performance-based bonus
* Access to gyms or local discounts
* A range of other benefits and online discounts

Why Bupa
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:Full time
Job Area:PR , Marketing & Brand
Locations:Angel Court, London, Bupa Place