Front Office Host/ess

Beschreibung:

Front Office Host/ess
Salary: Competitive Salary Service Charge
About Hyatt Regency London - The Churchill
Hyatt Regency London - The Churchill is located in the prestigious Marylebone area of London's West End, overlooking the gardens of Portman Square and just moments from Oxford Street and Hyde Park. Inspired by the legacy of Sir Winston Churchill, the hotel reflects a sense of British heritage and timeless style.
The hotel features 440 elegant guestrooms including 50 suites, along with 11 versatile meeting and event spaces hosting a wide range of corporate events and social occasions. Dining experiences include seasonal British dishes and Afternoon Tea at The Montagu Kitchen and cocktails at the stylish Churchill Bar & Terrace.
Colleagues work in a vibrant hospitality environment welcoming both international business travellers and leisure guests to one of London's most sought after neighbourhoods.
Duties and responsibilities related to the Front Office Host/ess role
* Deliver a smooth and professional guest arrival and departure experience, including rooming and luggage assistance
* Ensure all guests have appropriate credit facilities established in line with hotel procedures
* Obtain and process passports and guest documentation in accordance with local legislation and Hyatt data-privacy standards
* Accurately manage all cash handling, billing, and financial transactions
* Assist guests throughout their stay, promptly resolving enquiries and complaints with care and professionalism
* Maximise revenue opportunities through effective upselling of rooms, services, and facilities
* Provide clear and comprehensive information about the hotel, available services, and facilities
* Maintain a courteous, welcoming presence that reflects Hyatt service standards and brand values

About you
Passionate about delivering a warm and seamless guest experience with a friendly, professional, and confident approach. Strong communication skills, attention to detail, and the ability to remain calm under pressure in fast-paced hospitality environments. Experienced in guest relations, administrative tasks, billing, and upselling, with a team-focused attitude and commitment to exceptional customer service.
Benefits you will enjoy as a Front Office Receptionist
* 12 complimentary nights a year across Hyatt Hotels worldwide
* Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
* Free meals on duty in our colleague restaurant
* Life Assurance
* Uniform provided and laundered complimentary
* Headspace membership and access to our Employee Assistance Programme
* 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
* Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.
With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune's 100 Best Companies to Work For.
At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.
Next steps: Apply today for this Front Office Host/ess role and start your journey with Hyatt Hotels