SME Client Manager

Beschreibung:

About Cigna Healthcare

Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.
Our mission is to improve the health, well-being, and peace of mind of those we serve.
You'll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work.
We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.

About the Role

You will manage a portfolio of SME clients, focusing on retaining and growing relationships while delivering consistent, high-quality service. In a fast-paced and evolving environment, you will act as a key point of contact for clients and brokers, ensuring their needs are understood and addressed effectively.

What You'll Do

* Deliver against retention and growth targets across your assigned client portfolio
* Build strong, consultative relationships with clients and brokers to understand needs and identify opportunities
* Take ownership of day-to-day client servicing, resolving queries and ensuring commitments are met
* Proactively identify upsell opportunities and contribute to growth targets
* Communicate updates on products, processes, and regulatory changes clearly and effectively
* Manage and resolve escalations, ensuring a positive client experience
* Maintain accurate records of renewals and client activity in internal systems

What You'll Bring

* Experience in account management or sales, with a focus on client relationships
* Proven ability to influence, negotiate, and communicate with a range of stakeholders
* Experience delivering customer-focused solutions based on client needs
* Strong organisational skills with the ability to manage competing priorities
* Confidence presenting information clearly to clients and partners
* Ability to travel as part of the role

Skills

Soft Skills

* Strong communication and interpersonal skills
* Problem-solving and decision-making capability
* Ability to manage priorities and meet deadlines in a dynamic environment
* Ownership and accountability for outcomes
* Attention to detail and follow-through
* Ability to build trust and maintain relationships

Technical / Functional Skills

* Account management and client servicing
* Data collation and basic statistical analysis
* Use of CRM systems (e.g. Salesforce)
* Understanding of client lifecycle, renewals, and upselling
* Presentation and stakeholder engagement

Nice to Have (optional)

* Experience working with brokers or intermediaries
* Exposure to international health insurance or benefits
* Experience in a matrixed or global organisation
* Familiarity with regulatory changes impacting healthcare or insurance

Why Join Us

* Competitive salary
* Multicultural and hybrid working environment
* Private Medical Insurance
* Employee Wellbeing Benefits
* Educational Development Program

About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response