Order Management Specialist

Beschreibung:

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job CategoryOperations

Job Details

About (COMPANY NAME)
We're (COMPANY NAME), the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Overview: The Order Management Specialist (OMS) will be responsible for reviewing and booking all quotes accepted within (COMPANY NAME).com compliance policies. In addition to quote conversion, the OMS will manage a personal case queue and may collaborate on special projects as required. The OMS must be able to work in a team environment, be self-motivated, extremely detail-oriented with demonstrated problem solving and decision-making skills.

Key Responsibilities:

* Review and process quotes to ensure compliance with (COMPANY NAME).com policies.
* Adjust opportunities as per given guidelines to ensure accuracy for forecasting purposes
* Respond to process & policy questions and effectively communicate requirements
* Manage queues and share best practices and knowledge as one Global Order Management Team
* Establish strong relationships with Sales Operations, Renewals, Collections, Compensation, Legal, Sales, Provisioning, Services and other internal resources as appropriate
* Participate in new process development and process improvement projects as well as other ad hoc projects

Required Skills / Experience

* 2+ years' Order Management, Customer Service or Sales Support experience. Prior (COMPANY NAME).com application experience a plus
* Must have strong research and problem-solving abilities
* Excellent interpersonal skills; ability to articulate verbally and written, ability to think quickly
* Ability to excel in a fast paced environment, delivering accuracy while managing deadlines and KPIs
* Must be able to maintain a positive attitude in stressful situations
* Must be available for flexible hours during peak business periods (ME/QE)

Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement
At (COMPANY NAME) we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

(COMPANY NAME) is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. (COMPANY NAME) does not accept unsolicited headhunter and agency resumes. (COMPANY NAME) will not pay any third-party agency or company that does not have a signed agreement with (COMPANY NAME).

(COMPANY NAME) welcomes all