Reservations Agent - Hotels Malta and Gozo

Beschreibung:

"The world is yours with Meliá"

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

Discover some of the benefits we offer:

* My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

* My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Mission: As a Reservation Agent, you will work with trend data to respond to Guest and Customer enquiries to develop strong relationships and maximise revenue opportunities. This role reports to the Hotel Manager

What Will I be doing?

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Update the records of the available rooms, rates, daily reservations, cancellations, rooms in book, amendments and no shows.

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Assist guests and clients during their accommodation period in any request prior to arrival.

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Manage all the available data on the different channels and monitoring of pick up.

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Controlling rooms inventory including wholesale allocations and overbooking scenarios appropriately.

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Know all the hotel policies, procedures and payment methods.

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Manage the VIP Request and the special request in a professional manner.

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Reconciling reservations daily commissions.

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Loading and maintaining rates in Melia Guest Reservations System.

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Assist the Revenue Team in Revenue report consolidation and as needed.

What are we looking for?

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Extensive experience using Opera PMS is essential.

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Previous experience in a Reservations/Front Office Supervisory role.

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Comprehensive understanding of hotel systems.

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The ability to manage time efficiently with competing deadlines.

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The ability to liaise professionally in all aspects of the role, including excellent telephone and email etiquette.

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Experience using the Microsoft Office suite.

At Meliá we are all VIP

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

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