Customer Success Procurement Associate Analyst

Beschreibung:

Overview

We Are PepsiCo

Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Know more: PepsiCoJobs
Join PepsiCo, dare for better.
Responsibilities

The Opportunity

Support myBUY procurement platform users by managing incidents, resolving P2P issues, and ensuring end-to-end handling of service requests.

Your Impact

As Global Proc Assoc Analyst your functions would consist of:

* The role is responsible for Incident (INC) Management:
o Incident identification and recording
o Classification and initial support to the Users for the Incident
o Investigation and diagnosis of Incidents
o Escalation procedures for ensuring Incident resolution
o Incident resolution and restoring service to its normal operation
o Communicating with the User and Closing the Incident ticket
Training end users in myBUY usage
Qualifications

Who Are We Looking For?

Education
* Bachelor´s degree needed

Experience
* Good interpersonal skills (needs to be able to build relationships over the phone without meeting suppliers / customers on a regular basis)
* Experience in Incident Management
* Ideally with a Procurement background
* Good English level (written and spoken) mandatory
* ERP (SAP / ARIBA) experience
* 1+ Years of experience required
* Clear communication
* Strong customer service background
* Problem-solving capability
* Ability to follow structured processes
* Comfortable with high-volume workload

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:
 
* Opportunities to learn and develop every day through a wide range of programs.
* Internal digital platforms that promote self-learning.
* Development programs according to Leadership skills.
* Specialized training according to the role.
* Learning experiences with internal and external providers.
* We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
* Financial wellness programs that will help you reach your goals in all stages of life.
* A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
* And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.
 
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.

The Opportunity

Support myBUY procurement platform users by managing incidents, resolving P2P issues, and ensuring end-to-end handling of service requests.

Your Impact

As Global Proc Assoc Analyst your functions would consist of:

* The role is responsible for Incident (INC) Management:
o Incident identification and recording
o Classification and initial support to the Users for the Incident
o Investigation and diagnosis of Incidents
o Escalation procedures for ensuring Incident resolution
o Incident resolution and restoring service to its normal operation
o Communicating with the User and Closing the Incident ticket
Training end users in myBUY usage

Ihr Profil:

Who Are We Looking For?

Education
* Bachelor´s degree needed

Experience
* Good interpersonal skills (needs to be able to build relationships over the phone without meeting suppliers / customers on a regular basis)
* Experience in Incident Management
* Ideally with a Procurement background
* Good English level (written and spoken) mandatory
* ERP (SAP / ARIBA) experience
* 1+ Years of experience required
* Clear communication
* Strong customer service background
* Problem-solving capability
* Ability to follow structured processes
* Comfortable with high-volume workload

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:
 
* Opportunities to learn and develop every day through a wide range of programs.
* Internal digital platforms that promote self-learning.
* Development programs according to Leadership skills.
* Specialized training according to the role.
* Learning experiences with internal and external providers.
* We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
* Financial wellness programs that will help you reach your goals in all stages of life.
* A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
* And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.
 
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization