IQOS Store Manager

Beschreibung:

IQOS Store Manager - Shape the Future With Us

Location: Store-based (Mexico City)
At PMI, we're transforming our business-and the retail experience is at the heart of that journey. Our IQOS Boutiques are more than stores: they are immersive spaces where adult consumers discover better alternatives, and where our teams bring to life a vision of a smoke-free future.
We're looking for a Store Manager who thrives in passionate environments, leads with empathy, and delivers exceptional experiences that leave a mark. If you're energized by people, passionate about elevating retail, and ready to influence change, this role is for you.

Why This Role Matters

As a Store Manager, you create the environment where our transformation becomes real.
Your leadership inspires teams, your operational excellence ensures flawless execution, and your consumer-centric mindset shapes the moments that define our brand.
You're not just running a store-you're building trust, relationships, and experiences that move us forward.

What You Will Do

Lead With Purpose

* Empower a high-performing, diverse team through coaching, inspiration, and continuous development.
* Foster a culture grounded in empathy, respect, and genuine care-for both consumers and colleagues.
* Communicate with clarity and heart, helping your team embrace our vision and exceed expectations.

Create Exceptional Consumer Experiences

* Ensure every boutique visit is meaningful, educational, and memorable.
* Build real connections with consumers, understanding their needs and guiding them through our smoke-free offering.
* Elevate the end-to-end experience through clienteling, personalized attention, and consistent service excellence.

Drive Operational Excellence

* Lead daily operations with rigor, agility, and a solutions-driven mindset.
* Guarantee perfect execution of visual campaigns, launches, activations, and in-store communication.
* Manage indicators, inventory accuracy, system updates, cash processes, compliance protocols, and store readiness with unwavering discipline.

Grow the Business With Confidence

* Make data-informed decisions that drive conversion, NPS, sales, and guided trials.
* Understand trends, anticipate needs, and bring forward new ideas to improve performance.
* Build strong partnerships with shopping malls, vendors, agencies, and internal teams.

Who You Are

A people-first leader with strong business instincts, capable of balancing strategy with hands-on execution.
You enjoy inspiring others, solving challenges, and bringing out the best in your team.
You're resilient, curious, and motivated by contributing to something bigger than yourself