Guest Services Officer - Front Office

Beschreibung:

At Grand Hyatt Barcelona, one of the city's newest luxury landmarks, we are looking for a Guest Services Officer - Front Office with a strong service mindset and attention to detail to join our Rooms team.
This role is ideal for hospitality professionals with a genuine passion for guest service and experience using Opera / Opera Cloud, who enjoy creating exceptional and memorable guest experiences in a luxury environment.

About the Role

As a Guest Services Officer - Front Office, you will be one of the main points of contact for our guests, managing daily Front Desk operations, handling arrivals and departures, and ensuring a seamless guest journey aligned with Hyatt's luxury standards.
This position requires strong communication skills, organization, and a proactive mindset to ensure guest satisfaction and the smooth execution of all operational and administrative processes within the department.

Key Responsibilities

Guest Service & Front Desk Operations

* Deliver professional, friendly, and efficient guest service at all times
* Manage check-in, check-out, and personalized guest interactions in line with brand standards
* Handle guest inquiries, requests, and incidents, ensuring proper follow-up and resolution
* Create a welcoming, refined, and service-oriented atmosphere

Systems & Operational Management

* Manage reservations, room assignments, and changes using Opera / Opera Cloud
* Ensure guest profiles and system information are accurate and up to date
* Support the administrative and operational needs of the Front Office
* Prepare and complete internal reports when required

Coordination & Internal Communication

* Coordinate with Housekeeping, Concierge, Bell Services, and other departments to ensure smooth operations
* Handle special requests, last-minute changes, and operational priorities
* Ensure clear and effective communication within the team and across departments

Service Excellence & Brand Representation

* Represent the Grand Hyatt brand with professionalism, discretion, and attention to detail

* Ensure compliance with brand standards related to quality, service, and safety

Ihr Profil:

Requirements & Qualifications

* Strong guest-service orientation
* Previous experience in Front Office; luxury hotel experience is highly valued
* Practical experience with hotel PMS systems; Opera / Opera Cloud is a strong plus
* Fluent in Spanish and English, both spoken and written; additional languages are an advantage
* Strong organizational skills and attention to detail
* Ability to work effectively in a dynamic, team-oriented environment
* Professional, proactive, and calm under pressure

Care Connects Us - Do Our Values Connect With You?

At Hyatt, we care for people so they can be their best. Our values - Empathy, Integrity, Respect, Inclusion, Experimentation, and Well-being - guide how we work and how we care for our guests and colleagues every day.
Joining Hyatt means being part of a global family that celebrates diversity and encourages you to be your authentic self.

What We Offer

* Special discounted Hyatt room rates for you, your family, and friends from day one
* Discounts in hotel restaurants and bars
* Employee dining restaurant with healthy and varied menus
* Access to a well-being platform focused on mental health and personal development
* Continuous training, development programs, and international career opportunities across Hyatt hotels worldwide

Be Part of Something GRAND

With more than 1,150 hotels in over 70 countries, Hyatt is globally recognized as a Great Place to Work. Our teams reflect a diverse mosaic of cultures, experiences, and talent.
Join the Grand Hyatt Barcelona team and become your best self