Learning Experience Specialist

Beschreibung:

This job posting is anticipated to remain open for 30 days, from 26-May-2026. The posting may close early due to the volume of applicants.
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

Responsibility Summary:

* May act in the capacity of an on-the-job coach for new associates (trainees) post classroom training
* Through instruction, education and support, guides the trainee to arrive at solutions in response to incoming telephone calls and written correspondence from Financial Advisors, Branch Office Administrators, and/or clients in both an independent and team structure while considering different variables such as legal/regulatory guidelines and risk to the firm
* Provides regular feedback to trainees which communicates strengths and areas of opportunity, and coaches them on the development of their action plan for improvement
* Documents each learner's progress and feedback daily while training and coaching
* Communicates openly with Business Area Leaders and provides regular updates on trainees' progress and determines when trainees will move to the next phase of learning
* Works in collaboration with other coaches, Business Area Leaders/SMEs, and Home Office Learning & Design team contributing to learning content updates and reviews.
* Stays current on knowledge by assisting business areas in production.
* Build self and department coaching skills by engaging in development activities (e. g. observations, soliciting & providing feedback, branch experience, training class, etc.)
* May complete quality reviews and provide feedback as needed to associates.
* Participates in calibration sessions with business area leaders.
Learning Specialists will positively influence behavior by asking targeted, open-ended, thought provoking questions designed to help the trainee think through situations and arrive at their own solution

REQUIRED SKILLS/EXPERIENCE
Experience
* 1-2 years of relevant training/coaching experience
* A diverse background across areas of the Service Division recommendedEducation/Certification
* Bachelor's degree or equivalent work experience required
* SIE & Series 7 Topoff preferred
Skills / Abilities
* Excellent verbal and written communication skills
* Must be able to respond and adapt to trainees and leaders with appropriate tone, organized thoughts, and confidence
* Flexing personal communication style to best align with each individual trainee through listening, asking open-ended questions and challenging as needed
* Ability to respond to written correspondence in a clear, succinct manner
* Organizational skills and time management skills
* Facilitator and Coaching skills
* Knowledge of coaching processes and adult learning theory
* Must be able to multi-task and follow-up appropriately to take issues to resolution
* Must be able to work in a fast-paced, team-oriented environment and quickly learn and apply new information
* Proficiency in topics, procedures and systems used by the department(s) supported
* Maintain SME knowledge for topics supported in OJT**Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week effective June 1, 2026. Before June 1, 2026, candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.**

Current INTERNAL home-based associates: While this role is posted as hybrid, if selected and accepted, you may retain your home-based status. Edward Jones intends in good faith to continue offering the role as home-based, though future business or regulatory needs may require on-site work.

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Edward Jones is prohibited from hiring individuals with certain specified criminal history as set forth in Section 3(a)(39) and 15(b)(4) and Rule 17a-3(a)(12) of the Securities and Exchange Act of 1934, and conducts background reviews consistent with FINRA Rule 3110(e). A copy of a notice regarding the provisions of the Los Angeles County Fair Chance Ordinance is available at: dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf