Operations Intern

Beschreibung:

About Bolt

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than EUR1bn in funding.

And we're just getting started.

Why join Bolt?

* Build the future of mobility and help transform how people live and move in cities.
* Tackle challenges at scale that span technology, operations, regulation, and growth.
* Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.
* Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.

About The Role

We are seeking a customer-focused and detail-oriented Operations Intern to support our Ride-Hailing operations in Netherlands. As an Operations Intern, you will play a crucial role in the daily functions that impact supply growth and compliance.

This is a full-time internship opportunity, offering a monthly compensation of EUR800. You'll be joining us on-site at our Amsterdam, Netherlands office - a great environment for learning, teamwork, and fast-paced collaboration.

As an Operations Intern, you'll play a key role in keeping our Netherlands marketplace balanced and growing, ensuring thousands of drivers and riders enjoy seamless experiences every day. You'll learn how to scale a fast-paced platform, make data-driven decisions, and execute projects that have a visible impact on Bolt's business.

Main Tasks And Responsibilities

* Own key operational workflows across all of Bolt's business operations in the Netherlands.
* Monitor and analyze performance metrics (e.g., supply health, engagement, activation) to find bottlenecks and propose improvements.
* Contribute to local growth initiatives that boost driver supply, reliability, and satisfaction.
* Collaborate with Central Operations, Product, Commerce, and Customer Support to improve tools, processes, and communication.
* Test and optimize new processes, helping us find smarter, faster ways to operate.
* Investigate and solve driver issues across email, chat, and in-person interactions, ensuring empathy and speed in every response.

About You

* You're a student in Business, Economics, Operations, Data Analytics, or a related field.
* You have strong analytical skills and enjoy finding trends and insights in data.
* You're curious and proactive, not afraid to challenge how things are done.
* You communicate clearly in English and enjoy working with people.
* You're available 4-5 days per week for at least 5-6 months in Amsterdam.

Why you'll love it here

* Work on real-life projects and gain hands-on experience.
* Play a direct role in shaping the future of mobility.
* Work in fast-moving autonomous teams with some of the smartest people in the world.
* Accelerate your professional growth.
* Enjoy a variety of team events to get to know your colleagues.

At Bolt, using AI daily is a baseline expectation for everyone. If there's a faster, smarter way to do your work, we expect you to find it. You're still responsible for the output, so the standard stays high when using AI tools.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying!

Everyone is welcome

Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.

We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know