RRP Omnichannel Trainee

Beschreibung:

[Position Purpose]

Support the Omnichannel & Digital team in enhancing consumer experience and driving business impact by optimizing Global Consumer Care integration, digital touchpoints, strengthening, and the execution of data-driven omnichannel initiatives that contribute to brand growth and commercial performance.

[Knowledge, Skills, Experience Required]

* Major in Marketing or related Business field

* 1+ years of FMCG marketing would be an advantage

* Fluent in English and Korean

* Understanding of digital platforms and consumer trends.

* Proficiency in MS Office, particularly Excel and PowerPoint.

* Ability to analyze basic digital performance metrics such as GA and website funnels.

* Detail-oriented, organized, and able to manage multiple tasks with accuracy.

* Strong communication skills for collaborating with varios stakeholders.

* Proactive, self-driven mindset with genuine interest in digital and consumer experience.

[Main Areas of Responsibility]

Consumer Experience & Global Consumer Care Support

* Support monitoring, consolidation, and progress tracking of consumer experience cases aligned with GCC standards, enabling timely issue identification and structured escalation management.

* Assist in compiling consumer feedback across channels and preparing concise insight summaries.

* Updates of consumer facing global guidelines, FAQs, and knowledge assets to ensure consistency with GCC global standards.

Digital Journey Optimization & Performance Support

* Support New Product launch readiness by reviewing digital touchpoints, confirming system alignment (web/eCRM).

* Support review of GA metrics including traffic quality, funnel conversion, and interaction behavior.

* Conduct Website QA for ststematic checks of consumer funnel flows to ensure journey stability and identify issues.

Integrated Marketing project & Asset Coordination

* Support preparation of planning decks, performance updates, internal alignment documents, and cross-functional communication materials.

* Assist in development and execution support for omnichannel promotions aligned with business priorities and brand direction.

* Coordinate asset development with internal stakeholders and external vendors, ensuring accuracy, timely delivery, and brand consistency.

Market Intelligence, Trend Analysis & Operational Support

* Conduct research on emerging trends across FMCG, competitor's digital engagement, and consumer behavior, synthesizing key implications for the business.

* Assist in managing marketing asset inventory, tracking vendor requests, and maintaining documentation for operational accuracy.

* Support PR/PO/GR alignment and maintenance of RRP budget log documents.

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