VIE PRAGUE - Customer Journey Specialist M/F

Job Description:

Job description

Business type

Types of Jobs - Marketing & Communication

Complementary business types

Types of Jobs - IT, Digital et Data

Job title

VIE PRAGUE - Customer Journey Specialist M/F

Contract type

VIE Programme

Term (in months)

24

Expected start date

01/10/2025

Management position

No

Job summary

* Map customer journeys and analyze competitor strategies.
* Support development and management of current digital tools and websites for 3 countries CZ, SK, BG.
* Test and validate the UX/UI of new global applications to ensure functionality and user-friendliness.
* Refine customer personas and support content strategy.
* Analyze data, create reports, and improve customer experience.
* Manage tickets in JIRA and ensure data/document accuracy on digital tools.
* Collaborate across Czech and French teams to align strategies.

Position location

Geographical area

Europe, Czech Republic

City

Prague

Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

University degree 2nd level, economic or marketing field

Level of minimal experience

0-2 years

Experience

2yrs working half time on similar positions related to digital marketing or investment funds/digital field

Required skills

* Tech savvy, interest in digital apps/online world & marketing in general, interest in investments
* Being independent and highly self-motivated is essential
* Written and spoken English at C1 level
* Ability to simplify complex concepts
* Attention to detail
* Creativity
* Ability to analyze data and draw conclusions to improve tools
* Ability to learn, search for information, and use AI

Technical skills required

* Advanced knowledge of PowerPoint, Word, and Excel
* Familiarity with Google Analytics or similar tool

Languages

English (Fluent)

Languages

Written and spoken English at C1 level is a must; Czech/Slovak/Bulgarian is a big PLUS