IT Event Management Trainee (m/f/d)

Job Description:

Your Task

We are seeking a Trainee to work on customer and monitoring tickets while maintaining accurate documentation and adhering to service level agreements.

Responsibilities

* Working on customer and monitoring tickets
* Perform accurate, precise work, including pre- and post-documentation of each task
* Keep SLAs by ensuring the quick handling of tickets
* Start escalation procedure in case of CBI high or Critical issues
* Improve the knowledge base
* Cooperate with other resolver teams

Candidate Requirements:

Your Profile

We are looking for a motivated Trainee with active student status who possesses strong language skills in English and German, basic IT knowledge, and excellent communication abilities to work in a customer support and monitoring environment.

Must Have Skills

* Active (or passive under 25) full-time student status
* Commitment to at least 20 hours of work per week
* English B2 level proficiency
* German B2 level proficiency
* MS Office knowledge
* Basic IT knowledge
* Good communication skills
* Attention to details
* Ability to work in a team as well as independently
* Responsibility
* Eagerness to learn and grow
* Collaborative mindset
* Reliable and flexible
* Customer-focused approach

Nice to Have Skills

* Basic ServiceNow knowledge
* Advanced German language skills
* Willingness to learn IT basics
* Willingness to work in overlapping shifts
* Student of faculty of IT or Engineering
* ITIL knowledge
* MS365 knowledge