Duty Manager/ Front Office Intern

Job Description:

Mercure Amsterdam City
Are you looking for an internship where no two days are the same? Do you enjoy working with people and creating memorable guest experiences? Then this internship at Mercure Amsterdam City could be perfect for you!
Mercure Amsterdam City is a dynamic 4-star hotel with 368 rooms, multiple meeting rooms, two restaurants, a spacious terrace, and a lively bar. We provide breakfast, lunch, dinner, room service, and a wide range of drinks-creating a vibrant environment for both guests and staff.

During this hands-on internship, you will gain experience in both Duty Management and Front Office operations, giving you a full overview of hotel operations.
As an intern, you will:
* Be the first point of contact for guests, staff, and management
* Handle guest check-ins and check-outs in a professional and welcoming manner
* Support Guest Relations tasks, ensuring an excellent guest experience
* Assist in handling complaints, turning challenges into positive outcomes
* Act as a key link between departments, ensuring smooth communication
* Stay informed about daily operations and ensure guests' expectations are exceeded
* Provide recommendations about Amsterdam and promote the ALL loyalty program
* Prepare shift reports for management at the end of the day
You will learn to anticipate guest needs, respond to unexpected situations, and take on responsibility in a fast-paced hotel environment