Technical Account Manager I, Books, NA TAM

Job Description:

Do you want to be part of Amazon's founding business and work with the world's most influential publishers? Come join the team that started it all!

The North America Books team is looking for a Technical Account Manager (TAM) who will lead the seamless ingestion of metadata throughout the digital and physical supply chain from publishers and content providers to end book readers. You will be responsible for building relationships with book publishers and stakeholders worldwide to drive end-to-end integration of content within Amazon systems. To succeed in this position, you must thrive in a fast-paced, goal-oriented environment working with a talented, creative team, and be well-organized, adept at solving technical challenges, able to credibly coordinate between teams of technical resources and business stakeholders, and able to appreciate and meet the needs of publishers and readers.

Key job responsibilities
- Proactive monitoring of ingestion and operational systems to identify and address issues.
- Work with multiple teams and stakeholders to execute the launch of new publishers, processes, programs, and features impacting the Technical Account Managers and our customers (publishers and readers)
- Help drive data-driven decision making.
- Surface opportunities to innovate to continuously improve organizational efficiency
- Implement Technical Account Manager-focused projects focused on catalog and metadata improvements.
- Help develop concise and effective training, and communications for publishers
- Drive root cause tracking and resolution across the team
- Interact with content providers to stay on top of new content deliveries, changes in specs, resolution of problems including issues related to ingestion, processing, and reporting.
- Consistently improve content provider and customer experience by delivering superior publisher support, and ensuring that their needs are understood throughout the enterprise

Candidate Requirements:

- 2+ years of experience managing external vendor/client relationships or advanced technical support
- 1+ years experience driving process improvements
- Bachelor's degree
- General knowledge of digital media data elements, ONIX, CODECs, XML, FTP, Images, Encoding, DRM, etc.
- Experience with Excel
- Advanced knowledge of SQL, Excel, Access, Unix desired
- Experience in the publishing industry, and a passion for books
- Experience managing multiple, cross-functional projects simultaneously
- Problem Solving aptitude
- Demonstrated ability to use data to back up assumptions
- Exceptional organizational skills and ability to maintain composure under pressure
- Communication and collaboration skills that enable you to earn trust
- Familiarity with the design and utilization of complex systems
- Excellent English written and verbal communication skills

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