HR Operations Representative

Job Description:

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

We are looking for a confident, enthusiastic individual to join our dynamic Human Resources team as a HR Operations Representative.

In this role you will support the EMEA and APAC regions and provide accurate, timely administrative support to the International HR teams, ensuring the smooth running of the HR function and help provide a world class HR service to our managers and associates.

This is a hybrid role, which will require office attendance at least twice per week.

General Responsibilities:
* Manage HR cases within SLA via HR Connect, our case management system for Tier 1 - EMEA/APAC
* Respond to emails & requests received in HR Queries mailbox in timely manner
* Answer Workday requests / questions
* Complete Workday transactional requests
* Upload documents to Workday
* Issue various letters as required including but not limited to; references, confirmation of employments, probation, promotion, merit & visa & business travel
* Assist with monthly probation process, liaising with managers, HRBPs and drafting letters
* Create user accounts in Replicon, our absence management / timesheet system for new starters
* Process overtime reports in Replicon, ensuring reports are sent to payroll
* Support audit requests, gather evidence as needed, redacting any PII
* Support US & India Tier 1 cases during local holidays and office closures
* Assist HR Operations Manager with various regional / global projects as needed
* Facilitate New Hire Orientation session on rotation with team
* Carry out other HR administrative tasks for region.

Your profile:
* Minimum 1 year of experience supporting HR operations and employee services in a fast-paced, high-volume environment
* Bachelor degree in a related field
* Nice to have experienced in managing HR cases within SLA, responding to employee queries, and providing first-line support across multiple regions
* Confident in using HR systems, preferably Workday to complete transactions, answer queries, upload documents, and maintain accurate employee records
* Intermediate to advanced Excel skills both in writing and speaking
* Organized, detail-oriented, and confident working with technology, with a strong ability to prioritise tasks and deliver accurate work in a deadline-driven environment
* Friendly, enthusiastic, and approachable, with strong written and verbal communication skills and a genuine interest in supporting employees and improving HR processes

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.

Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration