Sales Assistant, Bergen

Job Description:

Descripción del puesto

Job Title: Sales Assistant

Reports to: General Manager / Department Manager / Operations Manager

Shape

Primary Responsibilities

Cash Desk Operations

Process sales, exchanges, and refunds quickly, accurately, and efficiently using all payment methods.

Investigate and resolve discrepancies with assistance from the Head Cashier.

Comply with company security procedures and policies, ensuring relevant documents are understood and signed.

Provide outstanding customer service at the till by welcoming customers, processing transactions, packing items, and sending them off with a friendly farewell.

Generate till reports for Managers and colleagues as required.

Ensure smooth opening and closing cash desk procedures.

Delivery

Manage the delivery process, including unpacking, sorting, placing, and pricing of goods.

Store Standards

Maintain the store's image through organization and cleanliness.

Ensure effective replenishment, aligning with company standards.

Organize and maintain stockroom efficiency, layout, and cleanliness.

Handle and maintain RFID devices (PDAs, iPods) to support inventory management.

Adhere to routines and support the Commercial team in daily operations.

Regularly report to line managers and communicate updates, issues, or further action requirements.

Maintain high housekeeping standards throughout all store areas.

Ensure shop floor displays are neat, organized, and appealing to customers.

Be vigilant of employee and customer safety risks, following safe work practices and company procedures to mitigate hazards.

Health & Safety

Promote a safe and positive work environment and respect among team members.

Report any risks, hazards, or incidents to management.

Communicate maintenance issues to the General Manager, ensuring they are addressed promptly.

Follow Health & Safety standards and report any hazards.

Comply with the Company Health & Safety Policy, Employee Handbook, and Code of Conduct.

Customer Service & Customer Experience

Welcome and engage with customers on the shop floor, at fitting rooms, and at the cash desk.

Actively communicate with customers to provide excellent service and enhance their shopping experience.

Stay informed on product knowledge through store activities and company-provided tools.

Ensure that your appearance and uniform meet Zara's professional standards