German Speaking Customer Service Advisor

Job Description:

German Speaking Customer Service Advisor
Location: Leicester (Office-Based)
Type: Permanent, Full-Time or Part-Time
Salary: £25,000 per annum (pro rata for part-time)

Are you fluent in German and passionate about delivering excellent customer service? We are currently recruiting for a Customer Service Advisor to join a supportive and growing team based in Leicester.

This is a permanent role with flexibility to work full-time or part-time, depending on your availability.

Key Responsibilities:
* Handle incoming enquiries from customers in the UK, US, and Germany through various channels including email, phone, live chat, and social media
* Collaborate with internal teams to resolve issues efficiently and pass along customer insights to help shape product and service improvements
* Create and update customer profiles in the system, ensuring all details are accurate and up to date
* Conduct follow-ups with customers to confirm that their issues have been fully resolved and expectations met
* Offer a helpful and friendly service that reflects the company's values and commitment to customer care
* Work proactively to spot patterns or recurring issues and share these with the wider team

Requirements:
* Fluent German language skills (written and spoken)
* Prior experience in a customer-facing role is beneficial
* Clear communication and good problem-solving abilities
* Confident with using computer systems and handling multiple tasks at once
* Positive attitude and willingness to work collaboratively