Training Coordinator I

Job Description:

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Job Description:
Airbus Helicopters is looking for a Training Coordinator I to join our Customer Training Team based in Grand Prairie, TX.

In this role you will serve as customer focal point to offer customer training services - provide support with class scheduling, customer enrollment, training agreement preparation and execution, customer records, classroom assignments and coordination of instructor schedules.

Your Working Environment:
A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

How We Care for You:
* Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP")
* Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
* Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.
* Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Your Challenges:
Scheduling / Planning:  40%
* Schedule customers into classes, advising customers of start and ending dates and ensuring that the customer is enrolled into appropriate classes.
* Utilizes departmental LMS to schedule/create classes for training.
* Maintain contact liaison with appropriate AHI departments and customers to determine necessary changes in class schedules and, as necessary, coordinate special classes requested by the customer or other departments with management and the requester.
* Assign classes to specific classrooms and in conjunctions with applicable supervisors, coordinate instructor schedules to ensure best utilization of instructor personnel.
* Distribute weekly class schedules to internal stakeholders.
* Thoroughly monitor course registrations to ensure that the class minimum and maximum requirements are met. Advise management of the need to cancel or reschedule classes as necessary.
Customer Interface / Coordination:  35%
* Answer customer training inquiries/requests in a timely manner
* Verify customer compliance with published course prerequisites.
* Confirm enrollment with customers in writing when booked and re-confirm scheduled training with customers one week prior to training.
* Provide customer invitation letters on request.
* Maintain a filing system including customer and trainee files with current information
* Proactively reach out to customers when new course dates become available in an effort to promote courses/increase revenue.
* Liaise with other Airbus Customer Centers to provide training information and offers for international customers.
* Issue Certificates of Achievement/Attendance to customers who successfully complete training.
Quote / Offer Process:  15%
* Prepare single-event agreements for customers
* Assist with the clearance of customers through the AML/KYC process.
* Notify customers of expired agreements.
* Maintain quote and agreement records, ensuring an agreement is held for each customer attending training.
Administrative Support:  10%
* Provide administrative support to the Customer Training team through the preparation, distribution, and maintenance of customer lists, purchase orders, equipment requests, training aids, and other related correspondence.
* Manage and maintain communications with instructors.
* Act as internal LMS focal point for instructors and other training staff, providing training and assistance with schedules and course documentation.
Additional Responsibilities:
Other duties as assigned:      
* This position description is not intended to be all-inclusive and employees will also perform other tasks as assigned.

Your Boarding Pass:
Required:
* High School education or equivalent
* Either
* Two (2) years' of direct-customer facing experience with logistics, technical, customer support/service areas; or
* One (1) year experience at Airbus in a position with direct customer interface.
* Authorized to Work in the US without current, or future, need of visa sponsorship
* Strong Customer Service skills
* Strong organizational skills
* Proven track record of working in a fast paced demanding environment
* Ability to communicate effectively in verbal and written form in English
* Excellent verbal and written communication
* Proficiency with Microsoft Office or Google Workplace skills

Preferred:
* Associate degree or equivalent experience
* Two (2) years experience within the Aviation Industry
* One (1) years SAP experience (preferably in Sales & Distribution (SD), Customer Service (CS) or Procurement
* Lean Six Sigma certification
* Knowledge of an Aviation MRO or Training organization
* Spanish proficiency
* Familiarity with SAP (preferably in Sales & Distribution (SD), Customer Service (CS) or Procurement
* Familiarity with any Learning Management Systems

Physical Requirements:
* Onsite or remote: must be onsite at least 100% of the time to work with training team and customers
* Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings.
* Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms.
* Speaking: able to speak in conversations and meetings, deliver information and participate in communications.
* Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.
* Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. On a daily basis
* Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. On a daily basis
* Pushing / Pulling: able to push and pull small office furniture and some equipment and tools. On a daily basis
* Sitting: able to sit for long periods of time in meetings, working on the computer. On a daily basis.
* Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving. On a daily basis
* Standing: able to stand for discussions in offices or on the production floor. On a daily basis
* Travel: able to travel independently and at short notice. Not required
* Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. On a daily basis
* Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site
* Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor.

Ability to work in the United States without current, or future, need of visa sponsorship/work authorization is required for this position.

Take your career to a new level and apply online now!

A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:Airbus Helicopters, Inc.

Employment Type:US - Direct Hire

Experience Level:Professional

Remote Type:On-site

Job Family:Training support & services
------Job Posting End Date: 05.05.2026

------Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com