People Services Team Leader

Descripción del puesto:

About AXA: AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers. Job overview: AXA Bolton Office is looking for a group of People Services Team Leader to join the team on a fixed term basis until the end of 2026. You'll lead, coach, and develop the team, manage HR processes in Workday, handle escalations, and build strong relationships with stakeholders. Your focus will be on continuous improvement, compliance, and delivering high-quality HR support within a regulated environment. Key responsibilities: * Lead, develop, and motivate the support team. * Oversee HR administration and case management activities. * Manage employee and manager queries and escalations. * Ensure compliance with policies, regulations, and data standards. * Build relationships with internal stakeholders and senior leaders. * Support continuous improvements in HR processes and systems. * Monitor workloads to meet service levels and deadlines. * Provide clear communication on process updates and changes. Work arrangements: At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply. Your skills & experience: Experience leading HR or People Support teams. Strong knowledge of HR processes and systems like Workday. Excellent stakeholder management skills. Ability to handle sensitive employee queries with discretion. Organised with attention to detail and accuracy. Understanding of data protection and regulatory standards. Experience supporting reward or bonus cycles. Good coaching and communication skills HR or customer service experience, CIPD qualification, or employment law knowledge is desirable. Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. How to apply: To apply, click on the 'apply now' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to Robert.hopemurray@axa-uk.co.uk. Applications will close at 9am on Monday 1st of June. We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date. An Assessment Day is scheduled for Thursday 4th of June at our Bolton office #LI-Hybrid