Customer Service Representative

Description du poste:

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life
The advancement of Medtronic medical technologies is providing real patient benefits while reducing the cost of healthcare for all. Every day, we work to increase the adoption of Medtronic medical technologies in the interest of healthcare leaders and, most importantly, millions of patients around the world. We are looking for a person for a full-time position - 40 hours per week during standard business opening hours (Mon-Fri, 8:00 - 16:30) and located in Prague, Czech Republic.

The position is suitable for everyone, and we are very open to parents with small children, (partially) disabled people, or fresh graduates. We are looking for a person that will see sense in our mission to serve and help our patients and customers.

Responsibilities may include the following and other duties may be assigned:
* Receives orders via email or other channels.
* Manages order entry responsibility in SAP, executes relevant follow-up on open orders.
* May manage web-based ordering.
* Executes all product movement-related transactions in SAP.
* Answers customer queries over email and telephone.
* Interprets and clarifies customer orders for the shipping department.
* Connects customers to appropriate support or field staff.
* Handles customer complaints along with their registration in the relevant systems.

Required Knowledge and Experience:
* Proficiency in Czech or Slovak language / English language fluency B2 or higher
* Bachelor's degree graduate or at least secondary grammar school graduate
* Accuracy, diligence and attention to detail
* Strong organizational and coordination skills
* Excellent communication, customer service, and interpersonal skills
* Proficient user of MS Office Suite
* Self-motivated and independent, stress-resistant and team player

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Czechia: 596,000.00 CZK - 894,000.00 CZK |
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here